Firestone Complete Auto Care AZ 85395

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Tomika Havis

I trusted Firestone staff to provide and maintain good quality service with honesty. On last and 3rd visit they recommended changing my tires after paying almost $1800 on front end work due to car shaking. I got a second and third opinion and both our family master mechanic and Discount tire stated there was absolutely nothing wrong with tires gave me 7/35 on front and 8/35 on back plus they balanced the tires. At 3rd visit Firestone recommended I get full set of tires paying almost $800. This made me feel bad and taken advantage of as disabled woman. I also was advised that some of the other work was not necessary. I am shocked hurt and disappointed that Firestone staff would treat me this way. Not only have spent money on my Acadia for front end work I have also had front end work on my Explorer that cost me over $2200 for suspension work which come to find out another master mechanic stated parts don't look like they were ever removed. This is very suspicious. My sister also has had issues with them placing used parts on her Challenger and wouldn't have know until something went wrong and she also had to take back and staff advised of used part was placed this is crazy and insane.. Sounds like Firestone is creating issues to mock up unnecessary work and used used parts plus take advantage of women!!!!! I've attached pictures of my Explorer that got front end work but clearly looks like nothing was done. Master mechanic with truck lifted.... This is Shameful!!!!

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Eboni Gavins

I took my vehicle to this location for an ac performance check. Keep in mind my vehicle was blowing COLD just not ice cold so I figured maybe I could use a recharge. I don’t drive my vehicle often because I have a work vehicle but when I do drive it again the ac blows cold. Today after taking it there, they first said it was a small leak and it would cost XXX to fix that and XXX for a recharge. I said thanks I’ll get a second opinion and let you know. I had my vehicle looked at previously and wanted a second opinion so that’s why I went to them originally-HOWEVER now my ac is blowing all hot!! I called to speak with management and they said they don’t think Thor technician did anything wrong and the technician said o had no Freon upon arrival which is all false. I am now going to contact corporate and hope for a resolve but I am prepared to take this to small claims court because they have ruined something during what was supposed to be a routine check ONLY! So unfortunate! Do NOT go to this location! Every vehicle seen while I was there came back with a report of some ADDITIONAL work being needed, EVERY vehicle! That was before I received my vehicle report. I’m going to corporate and beyond if I have to!!

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Danielle Murnan

Chris at Firestone was the absolute best. I called him 30 minutes before closing to see if they were able to help with my teenage daughter’s flat tire. He stayed well after closing to ensure we had a safe drop off by the tow truck. the next day was able to get the tire I needed. He checked in regularly with us for updates. He went above and beyond and we are so grateful!