Firestone Complete Auto Care FL 32714

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David Pond

Horrible experience this morning, called to schedule a tire rotation for 10am. Informed Ron the service tech I had a doctor's appointment at 11:30am. He said no problem and that they would inspect the vehicle & rotate the tire for me cool no problem. I was told 45 mins when I spoke with Ron the day prior over the phone. 11:15am rolls around and I was told give me 5 more minutes, I reminded Ron about my doctor's appt and he told his tech to back my truck out. He informs me there's no charge because no work was done to which I was shocked we schedule a tire rotation, no? He informs me they inspected the vehicle but hadn't rotated the tires. Great priorities, remind me who get paid if he sells me something? They recommended I get a new battery which hasn't been a problem for me once. So I got to wait an hour and 15 minutes with no work being done just so they could try and sell me something I didn't need. Thanks so much for the work firestone, I would have had no problem if they inspected the car and did the work in that amount of time but all they cared about was their pockets today. Poor experience, poor quality service and poor management all the way around. Prioritize your customers first request Firestone, do the work you were hired to do.

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Steph A

I had a great experience, thanks to Dan and the entire team. They were professional, knowledgeable, and took the time to clearly explain everything without pressure. The service was efficient, honest, and exceeded my expectations. It’s refreshing to work with a team that genuinely cares about doing the job right and providing excellent customer service. I’ll definitely be returning to this location and recommending Dan and his team to others.

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JaPaul A.

I had to get a tire replacement, and from the start, Ron and Siani were very attentive to my needs. Together, they served me with the highest quality service, and both Ron and Siani are very personable and amicable. Siani happily adjusted my invoice, as a mistake was made. Ron referred me to a rim repair shop, which was very helpful. All in all, I love getting my car serviced at Firestone Altamonte, and highly recommend them to anyone who needs vehicle repairs.