Advance Auto Parts FL 32701

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Kaitlynn A

I’ve had uncomfortable experiences at this location. Some employees mix their personal life with their job, asking customers for personal information and making comments that feel more uncomfortable than customer service. It scares customers away, we’re just trying to shop, not deal with someone treating it like a dating situation. This kind of behavior makes the store feel unwelcoming, and it really needs to be addressed. Until then, I won’t be returning to this store. I prefer shopping at AutoZone because they maintain a professional, no nonsense atmosphere. The staff is always knowledgeable, and focused without any of the distractions or unnecessary personal interactions. I really appreciate how Auto Zone keeps the customer service relationship professional, which makes my experience feel more quick, efficient and comfortable. I’m there to get what I need for my car, not to deal with anything outside of that. If you're looking for a place where the employee customer interaction stays strictly business, without any of the awkward "dating vibe" or flirtation. AutoZone is definitely the place to go. I’ll keep returning for the straightforward, hassle free service. Highly recommended!

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Gmail Account

My experience with this company has been extremely disappointing. Prices are high compared to the store down the street, which offers better discounts and more affordable options. Customer service here has consistently been unhelpful, and on several occasions I felt very uncomfortable. Overall, this has been one of the worst customer experiences I’ve had, and I would not recommend this location. Customers should never have to worry about being approached in a personal or suggestive ways when all we want to do is make a purchase. This behavior drives people away, and it’s unacceptable that it continues. I will not be returning and I wouldn’t recommend this location to anyone.

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Susan Jones

Giancarlo went above and beyond to calm a very stressful incident where my children and I were broken down. It was dark and we felt insecure but he invited us into the store while we waited on the tow service. He spent a good amount of time on the phone with my husband explaining the situation which reassured him. He is an honest and compassionate young man and it was a blessing to meet him.