Garza's Towing WA 98661

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Nathaniel Colley

Absolute worst towing experience in my life. My car was picked up on Sunday and was supposed to be taken to crash champions. The shop is closed on Sunday so Garza tells me they will bring it at 8am when the shop opens. I show up at 8 no car there. I call back where is my car they said they need it to be redispatched from insurance. I call insurance they re dispatched it. I called Garza is my car coming I get told it will be there by noon great I leave them alone for three hours and nothing then I call the shop at 1 have you seen my car? No we have not great so I call Garza again and they tell me they were busy and they forgot about it so they will get it dispatched now? How about finishing Sunday jobs before starting Monday jobs? So finally at 330 inthe afternoon my car arrives and the tow truck driver has the worst attitude try’s to park it in front of the shop and was even trying to drive it even tho I told him it has spit rim and can’t drive he still wants to drop and drive it doesn’t want to check into the office. So finally he does they tell him to wait until the detailer tells him where to put it so he goes back out to my car and start driving it into the lot with no direction or instructions from the detailer. Then the detailer comes out says he needs to move a car so he can have my car dropped in a certain spot. The tow trucker driver then proceeeds to want to drive it over the re and I’m like dude your not driving my car it’s undrivable. So then he starts backing up and alomost gets stuck and isn’t waiting for the car to be moved so I had to yell at him again to stop turn the detailer comes out moves the car and he backed it where they wanted it the whole time. He then drops my car and scraps the tailpipe on the way out and there surface before he lifted his gate. Completely rude completely unprofessional and the worst tow experience I have ever had. I am a veteran and it got dispatched through USAA service members be weary of this shop and how they do business I’ll leave pick or my my car so you can see what the guy was planning on driving it was thinking!? I usually don’t leave as reviews but it was hell today trying to get my car! Wanted to drive it with a broken and split rim? Crazy

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Colleen Langdon

Garza’s is absolutely incredible! They are the only shop I trust with my vehicles. Their pricing is beyond fair, and their honesty is truly unmatched. They have gone above and beyond by diagnosing issues on cars they knew I wasn't planning on keeping and handling repairs for very reasonable rates. The team is accommodating, friendly, and gracious. Most importantly, they are honest, and I feel completely confident every time I drop off my car.

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Christine B

I had a very helpful and nice experience. They called me to let me know how far they are and when they’d get to me. Roberto or Alberto( I hope that’s his name. I can’t quite remember) drove me to Discount Tire and the truck was very clean. He was nice making me feel comfortable with conversation and everything. I was expecting a long wait for a tow truck when my tire popped but it was pretty fast. About an hour I would say or under combined with insurance finding someone to come and get me.