I purchased a battery from advance auto parts in Springfield VT in September 2019. Shortly after moving to the area on September 3, 2021, my vehicle wouldn't start. My vehicle was towed to a repair shop who replaced the battery because it wouldn't hold a charge- it was totally drained. I took the dead advance auto parts battery to the closest Advance Auto Store, which was this one in Murphy NC, to see what could be done to honor the warranty. The representative at the store asked if I'd purchased the battery at his store and I told him the store in VT where I'd purchased it. He asked if I had my receipt and I explained that we had literally just moved and all my belongings and documents were on a moving van. He said he couldn't do ANYTHING without a receipt, offering this explanation: "our stores are not linked!"I'M SORRY- WHAT? Advance Auto Parts had revenue of $10 BILLION DOLLARS in 2020. If you take only 1% of revenue for IT (Information Technology) that's $100 MILLION PER YEAR in IT investment. It's simply incredulous - as in I don't believe that this multi-billion dollar enterprise has an IT system that doesn't allow one store to track purchase of an item purchased anywhere in their huge network of stores. I wasn't even offered any $$ for the core so I left the dead battery on the counter. The representative asked me: "What do you want me to do with this?"

Wasn't sure if my part for my Nissan came in but thank God it did didn't spend $150 just for nothing LOL but so happy there are VIN numbers and people who are willing to work! :-)

Decent place though not my favorite auto parts store.

They had the part at a cheaper price than any other place in town...

The gentleman who waited on me was very forthright and honest what a refreshing conversation I had with him

If I could give zero stars I would! Was told yesterday when I purchased a item I could return to any store as long as I had receipt, we are up from Florida, the reason I even asked. Went to return the item today because the package gave false information, the headlights were not any brighter than what was already in the truck, was told we could not return because they are headlight bulbs when we were told yesterday we could. I’m complaining because they are $60 bulbs and we were lied to. Take your business elsewhere

I personally order everything because parts store prices are way too high for the same thing but in a pinch you have to go

Ordered spark plugs was told I would get a call when they came in. Said Okay thinking like a few days to a week.22 days later I went in to see why I didnt receive a phone call.Well not all the plugs were in yet.?really? 22 + days for spark plugs?The staff was nice but come on, at least give a person a heads up that it takes a month to get them in.

Couldn't get discount online or in store, Johnny the manager is awful and I filed a complaint with corporate. Fuel pump at advance $147.99 and at Rock Auto its $71.99, between their high prices and bad manager, im done shopping here!

The only reason I give 4 and not 5 is due to the long waits. They rarely have more than 2 people working at a time with at least 6+ people waiting, with each person needing atleast 10 minutes each. William is amazing and way too patient and too good of a person to deal with some of the stuff that happens with customers. Other than that, I've never had an issue with them and they always have in Stock what I need.