Boots & Hanks - Towing & Recovery/ Truck Parts PA 18504

K

Keith Schumaker

I would never use this company by choice again, they obviously know that their "customers" are forced on them by the state police. My daughters car was towed by them on Sunday after she was in an accident, I called them while I was in the area to try to get her things out of the car as she goes to college in Scranton and I live south of Allentown. They convinced me to come back on a work day so they don't have to charge me $150 and I agreed, I asked what time they are open until and they said 5 o'clock. I show up at 4 o'clock Monday at the only address that was on the blank slip of paper that the driver gave me and they then informed me that the place the car is was 30 minutes south (closer to my house) and they were only open until 4:30. I get to where the car was stored and they have it stuffed in a snow bank so I can't even get to the back of the car to take the plate off. I wouldn't have been so mad but I just drove up from Coatesville which is almost 3 hours and had to take the belongings from the car to my daughter who was at college 5 minutes from where the address that they gave me was, causing me to add another hour to my drive to make it 5 and a half hours.

n

natasha hillocks

Was stuck in mud and another tow truck company stopped to "help". The guy from the other company told me that my stuck vehicle could be a police matter and that it can be considered an accident so it is best if I pay him $3000 to get it towed to a truck stop. All lies. THANKFULLY Boot and Hanks showed up and displayed a level of integrity that was commendable.Their price was reasonable, the friendly customer service was excellent and the driver went above and beyond to help. In a situation that could've been an opportunity to capitalize on distress, they were honest and transparent. Recommend them without hesitation.

J

Jeffrey Houser

I was searching everywhere online for a Detroit DD15 engine and was honestly getting frustrated with the high prices and lack of clear communication—until I came across Boots & Hanks Truck Parts. Not only were they thousands of dollars cheaper than anyone else online, but the entire experience was next-level.<br><br>I called the office and spoke with a very kind and knowledgeable woman—I believe her name was Pilar—who immediately sent me a detailed video of the exact engine. She took the time to walk me through everything, answered all my questions with patience, and made me feel confident in the purchase. Her compassion and professionalism were a breath of fresh air.<br><br>I paid right over the phone, and within 5 days, the engine was delivered with free shipping—faster than I expected. We got it installed and it fired right up and ran perfectly with no issues at all.<br><br>I’ve dealt with other parts centers in the past and had nothing but headaches—late shipping, broken promises, and questionable quality. Boots & Hanks was the complete opposite. This was by far the best experience I’ve ever had buying truck parts. They are amazing and I highly recommend them to anyone in the market. I won’t go anywhere else now. Thank you, Boots & Hanks!