Denaples Auto Parts 18512

C

Chris Smith

called a few times on 4/4/22 for a door mirror, no answer.. called back again and got a young lady named Nicky. Very attentive and personable, had a friendly cute personality she made me laugh a few times. Great customer service! Thanks Nicky!

D

Deanna Oboyle

Called about an alternator after seeing online three that would work. Called to confirm.. They said yes they had it and it was 50 us core of 10. Paid someone 50 to give someone a ride to grab it only to be told they had one but had to pull it and come next day. Missed a call so he called back and he said did you listen to your voice.ail. No I did not, I don't have any voicemails. He said, well wait for voicemail and hung up. Instead of just resolving call right then. I gave three stars because they did end up pulling one and we were able to.pick up and now my car runs. I'm pregnant and work full time along with having to bring my son to daycare so I needed my vehicle fixed asap. Just was very annoyed that I paid someone for nothing when I verified it over the phone. If I didnt call and just assumed then this would be on me but I called. Like I said they did resolve it the next day and car runs just wasnt happy with service we received at first and being hung up on isnt professional. If I didnt need it that bad or if it wasn't rare and hard to find I would have went elsewhere. Overall service wasnt great. Make sure you have them look and get eyes first and its for right vehicle. Prices are decent though and the yard has large selection. Fair yard price of three dollars. So that day I lost out on 60 bucks because I paid for a ride for nothing. At least paying someone following day was worth it.

s

s Pelton

Told me they had part drove to go get it then got there and said that they don't even have the vehicle there of that kind man at desk very rude and ignorant

D

David Conniff

Called earlier today asking for a AC compressor for a Chevy Sonic. Said they had one on the shelf for a $100 . After driving over a half hour to come get the part with my old part for the core charge. They gave me the picking ticket to go receive the part. The part's picker said the fork lift was down said I could not get my part I needed .As I left frustrated I said to the counter person they can't pull the part I need I said I just drove a half hour he said sorry nothing I could do. I left so frustrated they never returned my core to me. You would think I big million dollar company would have a back up system to pull the part .So I ended up driving up to Harrys U Pull it found the same part for $27...

J

Jay Radaker

They were a tremendous help at a time when all hope seemed lost for a rare part. Fast shipping, polite & professional. I will be turning to them first. I Highly Recommend Denaples.Thank you NikkiThank you Rob

S

Stephen madrazo

Got my daughters car part today! Service was great! Price was very very reasonable, considering financial difficulties. Friendly and professional to deal with, considering social distancing. I would give them a six star if i could!

T

Tony Skutnick

Found everything I was looking for. Helpful and knowledgeable people.

F

FoxyMoto81

Quick to take order, but slow to get your parts around. Also waited 2 weeks for them to return a call about broken part we bought. Also make sure your there 30 mins before closing because they close earlier then 4. Was there at exactly 4 with gate open and workers still said no. Don't get me wrong I know they would like to leave after working all day but have some sympathy every once in a while. Bad way of conducting business not worth wasted trip over an hour away.

k

kenneth yeager jr

Man behind counter tried to sell a locked up alternator they had 4 in yard agreed to pay fist he said a day and it would be ready and a call to say pickup NEVER happened will I go there again No

J

Jonathan Kraynak

I would of given it 1 star but gentlemen at the front desk was cool. Unfortunately their inventory database is way off. It said they had 8 of a specific item in. But when actually went down for them to pick it they had only 1. The guy that picked it tried to give me a damaged item and didn't even look it over to tell me. Luckily before I paid for it and left I check it and showed the guy the damage and didn't purchase it. They just need to clean up their database and also hire employees that care.