Dumbleton Used Auto Parts, Inc. NY 14525 (n/a)

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Lisa Foy

Excellent customer service and excellent communication! I will definitely be making my next parts purchase from Dumbleton.

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Mike

I ordered Ford console from this place , was spoke with Steve , received next !!!! day , super good item , good package which avoid any damage ... so really super professional place and people !!! Thank you very much !!!

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Tanner Gagne

I was looking for a seat module for my truck and saw that they sold used parts so I gave them a call. They didn't have the part in so they ordered it in and sent it to me. I didn't know for sure if this was going to fix my issue so I asked prior to purchasing what the return policy was. I was told that I can return but I would have to pay return shipping as well as I would not receive the shipping costs to ship it to me. I said that was fine and ordered the part. It arrived well packed and in a timely manner. I immediately put it in my truck and found out that it didn't fix the issue. I called back and was told that I would also have to also pay a 20% restocking fee which I was not told about when I asked the first time. I was a little frustrated but it was still worth returning so I asked to get the address to send it back to. I waited a couple days and I got no response so I called back and they had the wrong email which was fine and it was sent over again. I shipped the part back the same day I got the address. Once the part got there I waited 5 days for a response and I sent an email asking how the return was going. I got a callback and I was told that they had it and were going to issue a return for 75 which I had expected. I later got an email stating that they had issued a return for 65 which is not what I was told. I was at this point very frustrated. The lady ended up giving the 75. I would never work with them again unless you get everything in writing because they will change what they say on you. Be careful when working with these people.