I can literrally attest to the reviews before me. I just called and the kindest guy answered my question...said there WAS a part and needed to transfer me to that dept for pricing/pulling. 8mins later...still holding so i just hung up!ID PROBABLY TRY ELSEWHERE BECAUSE THIS IS WHAT EVERY REVIEW BEFORE ME STATED!!!!I will never waste my time with this company againwednesday, march 16, 2022 @10:20am

Years ago this place was great. Unfortunately after the new ownership this place has gone downhill DRASTICALLY. Extremely poor customer service and high prices. Many times I can find the part I need for the same price if not less on Ebay or similar vendors, direct shipped to my house.Response to owner: This review is most definitely for the right company. I noticed that you deleted my other review I left a while back so felt the need to post again. It's a shame what you turned this place into.

Guy answered phone told me they had the part I needed and put me on hold for pricing. After 11 minutes someone picks up and then hangs up on me. I called right back and was told the same thing to hold for pricing. This time was on hold 18 minutes before someone hung up again.Ridiculous customer service

This place is recently under new ownership.. the guy running the desk and answering the phone is in the process of destroying this business.. he seems to have zero knowledge of cars.. zero customer service skills.. when you have a problem he just hangs up on you and lies about it. The new owner is too cheap to pay insurance for customers to go out and look for their parts or pull their own parts. Finally Indianapolis has a salvage yard worse than two little bee's.. don't waste your time with this place..

Absolutely worst place I've ever been if the 20 plus junk yards I've ever been. They pulled the wrong part and wouldn't refund my money and didn't have a replacement part either. Same thing happened to the customer before me and after me. It feels like a scam and definitely bad for business. On 6-22-21 (7 days later) I've tried contacting AJ like mentioned in the post by leaving 2 voice-mails and calling front desk numerous times and I'm getting nothing. I wanted to just talk about what can be done in the future to confirm the customer is getting the correct part or that indeed they asked for the wrong part. And by the way the person before me left before me, I don't like being called a liar. I confirmed 3 different times on the year of the vehicle. 1st asking if you had the parts, 2nd calling back confirming I wanted the parts, and 3rd showing up for the parts to be pulled. I didn't ask for the manager because the guy behind the counter gave me the impression he was when telling the other aggravated employee to take a walk and calm down. I still should've asked for a manager you're right about that part only. When you want to talk over the phone it's in the 2 voice-mails I left you

Was told I had a part on hold for two weeks only to find out nobody up there knows what they are doing for and my paid deposit for a part that I was told was on hold was really not the entire time

I just had the best experience todayIndy Westside Auto Parts.....thank you for the customer service I've been looking for this crossbar for my Lexus for 3 days in this place had it they just made my day today thank you Indy West Side Auto Parts!

A1 place that WILL take care of you TRUTHFULLY! Staff was super helpful and friendly! Jimmy is the BEST hands down, he got me right and explained everything to me that he did. I found a mechanic for life and I found a parts place for life!! Shop with them, it WON'T be a disappointment that's forsure. Thank you guys! You saved me from a great amount of stress and money!!! Luv!

Josh is very nice, he gave me a good deal & very cool. Satisfied by his service.

They tried to charge you extra and give you the wrong part Very bad customer service