It was a fantastic experience for me. I'm an out-of-state customer who went in and purchased all of my products, which arrived brand new in the box and in excellent condition. The company itself provided very competent assistance, and I was very pleased with their service.

They are definitely racist and crooks, my buddy who speaks Arabic was telling me that they are calling black people names in their language, unprofessional and parts are knock off brands they don't fit perfectly. Never ever again.

The person who was fixing up my car didn't open the shipment for a bit and when we discovered the damage and I tried to call to resolve the issue I started getting the bad customer service that the other person complained of also. They tried hiding the damage with the invoice paper before wrapping it up so it wasn't noticeable upon immediate arrival. Also, the clips that attach the bumper on both sides were broken upon arrival. The bumper has a strange cut on it that breaks through the entire plastic along with other scratches that were undisclosed. When ordering, i was told my part was undamaged and that is why I agreed to have it shipped to me.If my experience changes, I will update my review.

Have delt with them for many years. Always professional. If they say they have a part they do, no time wasted. Prices r always reasonable

Got my window and it was perfectly tinted. They were veey quick too.

These people are crooks. DO NOT PURCHASE CAR PARTS FROM THEM!They have taken advantage of others as well. We purchased an engine from them and it was damaged during shipping, twice. We were advised we would receive a refund. After weeks of playing phone tag and then avoiding our calls, we get only a portion of our money back. My card statement says it was charged by Special Way for the initial charges and that's who I expect to get my money from, in full!!!

Excellent service, very professional, prices are excellent drove 1hour and twenty five minutes to pickup part and will do it again all the way from toledo Ohio. Keep up the good work Special Way.

I had a very wonderful experience I'm out of state customer and I went and bought all my items they came brand new in the Box very clean the establishment itself have very professional help and I was very happy with their service

Very rude, as a customer i was inquiring on a part price and availability, They answer the phone "Special Way" no hello or how may I help or direct you call? they advertise different parts in popular listings so you call to find out and get abused for asking, his response was "can't you read" so rude and disrespectful. good luck to new shoppers.

I was going to leave a good review until I saw the parts we actually got. It was received damaged in multiple spots with some broken pieces. We paid $150 to have it shipped (freight). We were told it was undamaged prior to placing the order. The papers specifically say undamaged and when called, they started questioning, yelling, and blaming. The customer is never right for the manager here. If you can see the part in person and do your own inspection, you are better off but if it is being shipped to you, try requesting photos via email or phone. When requesting a copy of the invoice, they can't email it either--only fax.