After I paid for the vehicle I've been told to wait for the loader to bring the car outside, after waiting for 1 hour, went back in the office. Come to find out the request was never sent to the loader.

Completely unaccountable for damages done to my car while being towed and in their possession. Currently in the process of taking them to small claims. Stay as far away from them as you can

Coming here to pick up vehicles is an absolute nightmare. Jump through forty hoops and prepare to wait hours for the vehicles you paid for. Cant come in and pick up vehicle, cant call in and have them bring vehicles out. One option only and it is thru the cue and it makes no sense and rakes way longer.

In and out fast,transportation app works great.

We have been a Copart customer for almost thirty years until today. Copart raised our buyers fees with out notification. We were the high bidder on a vehicle for $11,700 which would have had a buyers fee of $600. They wanted a buyers fee of $2,340 and would not work with us. They said we have to pay for this vehicle. Saying this is our new policy and there is nothing we can do for you. Thats a really big jump in fees and bad business. Its crooked and dishonest to treat customers that way. I hope this new policy really hurts their business . Stay away from Copart

Car was listed as run and drive with keys. But guess what...it was a push button start and they HAD lost the keys.The manager was helpful he gave us the number to a local guy who could get it keyed for like $400 in their parking lot. Ended up having to load it ourselves out of their parking lot because they just dropped it there and were closed by the time we got our trailer available. Not very satisfied with our experience there at all.😖

One of the worst auction you can deal with been a dealer for 15 years and I see them getting worse and worse hopefully we see a change in customer service soon half hour to make a payment. Unreal

This place reminds me of napa main store in Syracuse. Wait times are getting ridiculous in person or over the phone. For the amount of fees we pay for buying and selling vehicles in here hopping to see better service

My car was towed here from Utica after it was totaled from an accident. The collision place I was at had told them that my car was ready to pick up, that I didn’t need to get my belongings out well.. I did. I know that part isn’t they’re fault. BUT I called to asked if they can ship my belongings that were still in the car (sunglasses, air fresheners, plates, ezpass, Fitbit, CDs, and other personalized items). They said sure, anything that can fit in an envelope they can mail. 4 DAYS later I get a package withbjust my plates and ezpass in it..... so the next day I drive 45 minutes to get my things out of my car. They threw the loose parts from the outside of my car related to the accident, into my back seat and trunk... they also threw all of my BELONGINGS in the trunk. So instead of being decent, knowing I needed my things, put them aside or in a box in the car or something I had to search through their mess of car scraps IN my car for my things They’re lucky nothing was damaged or stolen.

My vehicle was moved to Copart in Central Square, NY from Koskinen's Collision in Ithaca without my consent. The personal property of my family was still inside the automobile. The interior of the car had been gone through prior to my daughter's being able to retrieve our possessions. Several items were missing including the jumper cables, flashlight, cell phone holder, first aid kit, umbrella, University at Buffalo license plate frame and even a brand new tub of hand wipes. This just added insult to injury after the accident, and should never have happened.