Horner's Automotive New & Used 13135

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Oswego Falls

This is a bandit shop and I will be filing two complaints, one with the State Troopers and one with State Atty Generals office. Charged over $500 for a tow out and took the car back to his shop. The car belongs to my unemployed son so I had to bail him out. My son, against my advice left the car there, I told him daily to go get the car because they will charge crazy numbers for lot storage which apparently he didn't believe. He called them daily but they never returned his calls... They say they did but we have phone records that show they didn't. What they were doing was avoiding giving him pricing to rack up more money on the storage. When he went in person (I made him stop calling and show up in person) they wanted $990. $480 for the tow and $510 for 6 days.... These guys are criminals first rate and the DMV needs to close this clown show down.

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Greg Harding

Saw they had part I needed listed on their website for 35.00. Called and spoke with owner about the part and said they definitely had it and would get it pulled but it might take a couple of hours. Also the price was now 65.00(owner made some political comments that it was the Democrats fault etc...). I needed the part and even though I could find it cheaper the shipping from out of state made it a wash. As I was over an hour drive away I called in a couple of hours at 130 and was told part was pulled ready to go. I drive there and when I arrive I can tell the part is wrong. I ask what it was from and indeed it was accidentally pulled from wrong car. Owner is gone guy that pulled the part said they have right one and will pull it. Owner in meantime returns assures me they have the part I now have been waiting over an hour. He goes out comes back and says he found the car and guy is pulling it. Another hour passes guy comes in and says that the car owner found is wrong year. They say it is really overgrown in yard(it is now almost closing time) and they know they have part just can't find car. Their total incompetence wasted over 5 hours of my time and 30 bucks in gas to try to and from there for no reason. Do yourself a favor and Avoid this place at all cost.

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Kevin Mullen

Called this place back in December 2022 talked to the owner about a rv we were flying down to pick up. Wanted to get the oil and filters changed for our trip back home. Asked how much it would run its a mercedes sprinter chasis his comment was oh that's gonna be expensive!!! I laughed and said ok how much he says around 300.00 I said ok please schedule me When I dropped off the rv he said around 400 and I said you said 300 . Asked him to look at brakes not having any issues When we picked up the rv the oil change was 500 bucks and he charged us 130 for brake inspection and topped off lp for a total of 650.00 bucks. Beware this guy's a real piece of work. Also when I was checking out another customer came in and shared some choice words with the owner as well. Just thought I would share my experience with those place.