Fenix Parts Queensbury (Previously Jerry Brown's) 12804

B

Berkshire Automotive Sales

horrible, when anything goes wrong, they make things very hard, wasting our time for a junk part sold to us saying that we need to take the car to a dealer to confirm what we ready know and now that we have the prove making us take the part out and wasting our time.

B

BCRich 1975

Purchased a front subframe. Part could not be installed due to it being tweaked. Bolts simply would not line up. Our sales representative is a great guy to work with (Rich), but on a corporate level, we had requested some pricing flexibility or adjustment considering we had to do this job twice due to a faulty part that was supplied to us. We were clearly told that there would be zero compensation issued for the hassle, which in good faith, Fenix should have offered something. Leaving 2 stars because we like Rich...

G

Greg Sears

If the person that waited on you is not there each sales associate will give you off to another sales associate. They he or she is not there but rudely hangs up on you as soon as you say I want a refund. I haven't gotten a call my part was ready or not been over a week. They don't care there.