Pick A Part VA 22554

Q

Q&H Investments

I purchased an alternator for a Honda odyssey for a repair for a customer. The salesman tells me there is a warranty on it and the signs outside state it can be returned any reason for a refund. The part they give me is junk and doused in oil so my mechanic tells me it’s no good and will mess up the car. We are forced to buy another alternator from somewhere else to complete the repair in a timely fashion. I go to return the part and they say unfortunately all we can do is charge a restocking fee for 35% for a refund. The signs outside are misleading and lie about what can and can’t be done. This is bad business would not recommend buying from here. They will scam you

c

collin murphy

Wish I could give zero stars. This place is a scummy joke of a business. Called and asked about a sun visor for a vehicle. Takes half a second to pull but it was in there private lot so they had to pull it. Guy said it would be $35 and they would check and call me back if they had it. Cool. Never got a call so figured they didn’t have it. Called back a few weeks later with new inventory and now George in the sales office said it would be $60. I explained our previous conversation and he said “well do you have a name of who said that”. Obviously I don’t remember who I spoke to 3 weeks ago. So does that mean they just arbitrarily assign prices? He said “I can’t do $35 on a new car like this”. The vehicle is 6 years old?? What a complete joke. Save your money and drive to MD LKQ. Literally $15 there. I wouldn’t buy a lug nut from these scam artists.

J

J_VINtERnet18 (J_VINtERnet18)

I had a very frustrating experience with Pick A Part VA in Stafford. I went looking for parts and couldn’t find what I needed, but what really stood out was how rude and dismissive the employees were. When I inquired about a specific vehicle near the entrance, I gave the exact make, model, and color. I was told by Diego Jimenez that since it didn’t have a number, it wasn’t processed yet, and I should come back in two days. Even though it was an hour drive, I returned — only to find the car in the exact same spot. This time I was told to call in two more days. When I called, Diego said it was processed and in the yard. I made the drive again, but when I arrived, the car was still in the same place and I wasn’t allowed to pull parts. On another visit to their other location, I was told the system was down and they couldn’t even look up vehicles. At this point, I felt I had been misled multiple times, wasted several hours driving, and treated poorly every step of the way. This kind of inconsiderate and dishonest service cost me time, gas, and effort, and left me very disappointed.