Pick A Part 22554

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chayabi1 d

A horrible experience. Called the place to inquire about a part. Gave them the Make/Model of the car and they said stop by, we have it. Went there and the car was completely gutted. Wasted over an hour of my time which the lazy employee could have checked just to make sure the part I was looking for was present. By the way, the employees are very unprofessional, ill mannered, and lazy. I will never ever go there again.

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Frances Matthews

Worst service i ever had in my life they say one price on the phone and when u get there it’s higher no one wanted to help me at all very rude people they make u figure out everything on your own with no directions they don’t tell you what u need to do before you walk all the way in the yard to find your car I had to do that long walk twice with no assistance!! I got my part but I will NEVER come here again I rather pay for parts full price brand new!!! Honestly they even deserve one star I wish I could do ZERO!

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Enzy Jr

Would give 0 starts if I could. Called to ask and verify that they have the part. They checked again at the counter when I paid to go in. They told me they had 4 cars of the type I was looking for. 2 were not there and the 2 they had did not have the part. No help or clear directions in the parking lot is ridiculous especially for a long walk. I drove 30 mins and wasted 30 mins looking for the part.

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Doug S

Nice staff at the info counter. Really cool place to browse car parts, wish it was a little organized better but they had a big selection. Didn't get everything I wanted due to it was way too hot out to get past browsing 1/4 the lot. Hope to come back in the future for parts in a cooler season. Wish we had these lots back up in NY.

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William Robinson

Excellent selection and you can still find parts on most cars. Cars aren’t completely mangled. Their prices are reasonable for the regular lot but they are too high for their private 900 lot. They wanted to charge me $25 for a part that costs $26 brand new. Overall a good experience. Only $2 to walk the lot. Make sure to bring a lot of water to stay hydrated.

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Jackie Treehorn

I have only written two reviews in my life and this place warranted one. I needed a bed for my 1986 ford and found a nice one in their inventory. Because I live 1 hr away, I called them to confirm the truck was still here and inquired if the bed was in as good shape as it looked. They couldn't be bothered to check on the truck that was a 1 minute hike from the office. Either way. they assured me it was in the condition in the picture. They also quoted me random prices for the bed and core that were far off from the stated price list. When I arrived the truck and bed were absolutely trashed by the fork lift. When I explained this to the guy at the desk he just smiled and said the fork lift bashes all the cars. I wish would have told me this before I wasted 2 hours driving there and back in addition to the $2 entrance fee. In conclusion, the operators of this business are dishonest and of questionable competence. What you see online is not representative of what you'll get. Just save your time and money and pass on this place. Do you see a difference in these photos?

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Matthew Ernst

It was quite the experience for my 1st time the staff were nice and you just had to follow the 3 digit numbers to find your section of cars you needed to locate but it was definitely busy but much smaller than Fredericksburg location by far, but will definitely return be sure to be bring your tools.

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Eyob Eyassu

Called around 1pm asking for dc to dc converter price just to test to see if their prices matched with the Fredericksburg location prices and the first guy cut me off half way and put me on hold, 6 min laterthe second guy who came on the phone was way more helpful and took the time to solve the misunderstanding as both of us didn’t know I was waiting for an answer. He looked and saw no hybrids so I thanked him and hung up. Usually you put people on hold in the beginning if you are busy not in the middle of them talking, and then you don’t disappear without letting coworkers know there’s someone on hold. This has to be the infamous Tony “ master of who you know and not what you know” guy Second guy was great, definitely going through the motion but was efficient and patient and professional. If I ever call and I hear Tony I’m going to either hang up and try again or ask for another associate.

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Kevin Keys

Rip off. Prices are stupid. Buy the parts on the Internet new for what they charge. Rude and nasty.

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Patrik Adrian

Called Monday for a fuel pump, "Tony" said he'll have it and I could pick them up tomorrow (Tuesday) . Tuesday comes and I called just to confirm before I drive 2 hours for nothing (glad I did) I told them I spoke with Tony. Got transferred to "him" and I asked him again and he said: "idk man who you want to talk with" I said Tony and he went ok give me a sec. Put me hold for at least 5 minutes till I heard someone pick up just to hung up on me.

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nour aldimashki

I drove all the way from Haymarket (about an hour drive) because their website showed that they had several S-Class cars on the lot only to find out when I arrived to the location that those cars are kept on the “private” fenced side of the lot where you can’t just go and remove the part and pay for it, you have to tell them about which part you want and they will send someone to check if it’s available then they will charge you an arm and a leg for it, for example, one of the cars did have a grill on it, I asked to buy it they said that it would cost me $250 which is close to what the dealership would charge for an OEM part brand new, to make the experience worse, only “sales” people are responsible for selling those parts and the sales rep I dealt with was rude and indifferent. Save your self from the trip and make sure that the car you see “available” on the website is not on the “private” lot. Tip: if the row starts with 9xx it’s most likely on the private lot.

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Shadow Method

Just called them and they barely spoke English then as I was talking just hangs up the phone. place is a joke now, I want the old pick-a-part back.

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Mots Bro

This is a great place for the DIYer. Bring your own tools, but not too big a tool bag cause its a hike. You can go back and forth to your vehicle if needed. They are not free consultants, however. Do your homework in advance. Many parts fit multiple vehicle models. If they don't have it in your color, check out the Fredericksburg VA location which is bigger. I always find replacement parts for cheap and have a list when I go a fraction of what they charge for used parts on line. I've never been over charged IMO. They do have a "Private" lot with newer or more pricey cars. Ask about it.

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Melanie Dillon

This place steals cars and scams you do not use pic a part!! Will take your vehicle.

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C

Fair prices and decent selection, staff was helpful, but the heathens are destroying the vehicle as they're picking them over. Some random dude was out there walking around asking for tools at the furthest back part of the lot....who comes to a pick and pull without tools? 🤔 I didn't interact with them. it seemed sketchy.

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Obi MASSODI

Waste of time and driving Over the phone they said they have the parts I showed up after 45 minutes drive they don't have it. Trash yard with bunch of dirt roads and dusts. Don't waste time

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Brandon Taylor

Horrible service. Hung up on multiple times. Do not recommend.

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Grant Fields

The best place to find great parts. The guys in the office are truly knowledgeable 👍🏻

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Carolina Chavez

They put you on hold for 20 minutes and then hang up on purpose. They don’t care to help you. Worst customer service I’ve ever seen.

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Keith Shipman

You need to be careful , but can sometimes get nice deals, on some things, some things not such good deals....

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H h

Horrible customer service. Prices are higher then eBay. Save yourself time and hassle and go elsewhere.

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Donnie Stephens

Always a great place to go for parts

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Gabriel Hunter

I probably have 20 calls to this place within a few days. I got mixed information from EVERYONE. One person, the parts not here, the other person we have that exact part. One guy, "we don't do shipping", puts me on hold, recording says "they ship anywhere", another guy picks up, "yeah we ship". Another guy, "it cost $250". Call back, talk to someone else, "it's $75". Order the part. They took the money out immediately, which I expected, but now the "system is down" to provide a tracking number....four days later. UPS can't help...they've been useless since before inception. However, this MF place. I was told when I ordered the part Monday I could expect it Thursday no later than Friday. When I talked to them today, Thursday, they said it just left and I can expect it tomorrow or Monday. If it's not here Monday y'all can expect me Tuesday. Enjoy your weekend to the 10 different people I spoke to this week.

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Jim Lloyd

Not a good neighbor. Stacks cars high adjacent to residential property and leaves fences in disrepair.

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Emmanuel Orino

I ended up in this yard today 8/12/2023 looking for a stupid Power steering fluid reservoir cap for my Cadillac because for some reason I've been looking through all the auto parts websites and and local auto stores and I couldn't find the damn thing. Now this place just gave me one cap for free and didn't have to pay for it.They took the stress off my brain and I truly appreciate it.I Would definitely look out for these guys out there.

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LD

called for assistance because their website wasn’t working and was treated very poorly instead

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dario flores

This is the worst customer service anyone can get. I will never advise anyone to go to this place they really don’t care to help. This guy German and all that Spanish people, they are not doing a good customer service. They are the worst.

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Deen Harris

By far the worst customer service place in the area. Whoever is running this place needs to train their staff how to talk to people over the phone. It’s a business and was extremely rude for no reason. Do not reward businesses that don’t know how to do business. Stay away!

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Mr Wilkins

Horrible customer service. Asked about an engine and the guy tried to sell me one they pulled at four times the price of me pulling my own. Guy hung up on me after he wouldn't give information about the inventory in the field. Hung up on me two more times before a lady answered the phone.

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Magicpineapple (Skippy)

I don't understand the bad reviews on here... Went today (looked at their site to see inventory to) and ask one of three tellers at the counters what model of car I was looking for. I was a little lost since it was my first time here, but they helped me out and ushered me along so they could help others. The WHOLE time everyone was respectful! So after pulling some seats out we were in search for, we headed back. Not even 10 paces and a guy on a forklift stopped and let us know that he head called a truck for us so we wouldn't have to struggle. That's the best I've ever been treated at a junkyard. They even brought it all they way to our SUV in the parking lot! The prices were fair for the seats, and our other miscellaneous stuff was well below market value. Do not let the bad reviews put you off for this junkyard! This has the best customer service I've seen in awhile!