Tom's Auto Service Inc 46514

J

Joshua Scarborough

I called these guys to tow a forklift an hour away. They came through with same day (a couple of hrs) service. Communication throughout was seamless. Lincoln showed up, polite as all get out, while he stayed productive. A1 professional experience from start to finish. And lastly, priced accordingly. Nice, tight ship, as business should be. 100% recommend & I wouldn't hesitate to use them again if I'm in the area. Thanks!

W

William S

I wish that I would have gotten the guys name in order to properly show my gratitude for the professionalism and attention to detail he displayed while towing my Charger tonight. Fast and friendly service. I highly recommend Tom's. Should I need a tow service in the future Tom's will be the first on my list yo call. Thank you once again!

J

Josh Reinders

When you deal with Tom’s, you’re dealing with THE BEST Great service Great people I would recommend 1000x over to anyone

B

Broderick Xavier

Tried to get one of our box trucks jumped as our driver had a residential visit. I called them and they said they would be able to take care of it and be on site in 45 minutes It’s now three hours later I have not received an update, nor have they answered their phones. When their phone goes to voicemail it’s full so you’re not able to leave a message. This business is super unprofessional, and I will NEVER pay for any service they offer

E

Ethan Pompey

Very kind and professional, treated my project car with care as I needed it towed to a storage unit. 10/10 recommend Tom’s auto service!

Z

Zach McGuire

Insanely rude and very unprofessional. I would call any other towing company and gladly wait for someone else to come even if I was broke down right in front of their shop.

S

Sherri Colpitts

I was stuck on the by pass at 10:30 pm. James showed up quickly and changed my tire very quickly..very nice young Man and very professional

B

Bradley Loniello

Landed my Polaris Ranger Crew in a drainage ditch with two snapped CV Axles and two snapped tire rod ends on Christmas Eve! I called two other companies one hung up on me and the other company said they will only come out if we have a police report since it’s the “holiday”! I then called Tom’s out and they were at my location within 15min and did an excellent job! (To update I upgraded my stock oem to monster axles and replaced the tie rod ends!) Thank you again!

m

mav1sinc

Needed a car towed and Lincoln not only was there quicker then Usain Bolt runs the 100 he was polite and went above and beyond in the customer service area, highly recommend using Toms Towing when its needed

K

Kai Elbert

Was going to have them tow me to a shop due to some serious vehicle issues. When they arrived, they took the time to understand what my issue was and actually had enough insight to get to vehicle started enough to not need a tow! Whole process was fast, well done and incredibly well priced. Will absolutely use them in the future!

O

Owen Risser

Highly recommend Tom's shop. From his speedy recovery to the amazing shop turnaround time. Tom's employees are willing to go above and beyond!

A

Alyssa McGuire

Some of the Rudest people that I have ever had to deal with.

r

randy alcorn

Worthless. Won’t come tow illegally parked vehicles unless it’s within their time frame.

V

Violet Johnson

April 2023 I was traveling across the country and had broken down on the side of a toll road on a Saturday. No other businesses were able to assist us and Tom’s was able to send employee Lincoln to us right away! They were able to recommend different auto repair locations to get our vehicle fixed. Hospitality was amazing and would recommend for locals or anyone in need to use Tom’a for towing. Thank you Lincoln.

L

Leeah Wade

Quick service and great communication!

j

josh sanders

BIG REVIEW FOR LOCAL IDIOTS !!! GO BIG TOW TOMS TOWING AND SERVICE , Located on County Road 12 Elkhart, In.46514. First let's start with the website that advertises they're open 24 hours. That is false advertisement A BIG OL LIE. CAUSE THEY ARE NOT Yeah you can have a tow truck 24 hours they'll gladly pick your vehicle up, but nothing else is open because it makes them money TO HOLD OUR VEHICLES HOSTAGE WHILE THEY DESTROY THEM . there's no one to answer the phone's at night THAT HAS ANY KNOWLEDGE OF PRICES OR WHAT IT TAKES TO GET YOUR VEHICLE BACK ONCE IT'S BEEN ABOUNDED nor is there no one to answer the phones on the weekend, WHEN THEY ARE CHARGING YOU FOR STORAGE THAT YOU DO NOT WANT, AS THEY HOLD YOUR VEHICLE HOSTAGE. When it comes TIME FINALLY to try to get your vehicle back THE STAFF DOES EVERYTHING IN THEIR POWER TO KEEP POSSESSION OF YOUR VEHICLE OR THE BELONGINGS IN IT. PROFESSIONALISM, OUT THE WINDOW !!!! the staff or at least the drivers are extremely lacking of intelligence when it comes to towing a vehicle, or knowing the proper equipment to use to tow a vehicle as they T00K MY TRUCK APART RATHER THAN USE THE RIGHT EQUIPMENT TO TOW MY VEHICLE. INSTEAD OF BEING EDUCATED ENOUGH TO GET THE PROPER TRUCK TO TOW A VEHICLE, OR USING THEIR BRAINS AND PUTTING DOLLIES UNDERNEATH THE TIRES THEY TOOK IT UPON THEMSELVES TO DISASSEMBLE MY TRUCK AND REMOVE PART OF THE DRIVETRAIN WITHOUT MY PERMISSION OR MY KNOWLEDGE, ..... Moors or Howard's or TOMS 24hr towing would have got the proper equipment to tow it. The great thing about it for the other towing company is these idiots are their competition. Somebody should put these guys out of business before they make the whole industry look bad AGAIN, TOM'S TOWING AND SERVICE CENTER YOU GUYS ARE DEFINITELY THE CREAM OF THE CROP, your lack of intelligence and know-how IS SECOND TO NONE YOU GUYS DEFINITELY WIN FIRST PRIZE THERE. AND LET ME NOT FAIL TO MENTION NOT ONLY DID THEY DISASSEMBLE THE DRIVETRAIN IN MY AUTOMOBILE BUT THEY ALSO charge me $90 extra for their undereducated driver to take my truck apart. ONE LAST THING I'D LIKE TO POINT OUT IS TOM'S TOWING AND SERVICE IS A LOCALLY OWNED AND OPERATED COMPANY THAT USED TO BE LOCATED ON COUNTY ROAD 10 ACROSS THE STREET FROM ITS OWNERS. SO WITH THAT BEING SAID I WOULD LIKE EVERYBODY TO LOOK INTO THE FACT THAT When the company shuts its doors at one location only to open up somewhere else A SHORT TIME LATER that should probably give us all a clue as to how they do business. Sad sad day with a locally owned tow company turns against its own people Tom's towing service you suck

C

Cindy Newton

𝕋𝕙𝕖𝕪 𝕥𝕠𝕨𝕖𝕕 𝕠𝕦𝕣 𝕔𝕒𝕣 𝕒𝕗𝕥𝕖𝕣 𝕤𝕠𝕞𝕖𝕠𝕟𝕖 𝕓𝕣𝕠𝕒𝕕𝕤𝕚𝕕𝕖𝕕 𝕞𝕪 𝕙𝕦𝕤𝕓𝕒𝕟𝕕. 𝕋𝕙𝕖 𝕡𝕠𝕝𝕚𝕔𝕖 𝕠𝕗𝕗𝕚𝕔𝕖𝕣 𝕠𝕟 𝕤𝕔𝕖𝕟𝕖 𝕔𝕒𝕝𝕝𝕖𝕕 𝕥𝕙𝕖𝕞. 𝕋𝕙𝕖 𝕝𝕒𝕕𝕪 𝕒𝕥 𝕥𝕙𝕖 𝕨𝕚𝕟𝕕𝕠𝕨 𝕨𝕒𝕤 𝕡𝕠𝕝𝕚𝕥𝕖. 𝕃𝕖𝕥 𝕦𝕤 𝕘𝕖𝕥 𝕠𝕦𝕣 𝕡𝕠𝕤𝕤𝕖𝕤𝕚𝕠𝕟𝕤 𝕗𝕣𝕠𝕞 𝕥𝕙𝕖 𝕧𝕖𝕙𝕚𝕔𝕝𝕖 𝕨𝕙𝕖𝕟 𝕨𝕖 𝕘𝕠𝕥 𝕥𝕠 𝕥𝕙𝕖𝕚𝕣 𝕪𝕒𝕣𝕕. 𝕆𝕧𝕖𝕣𝕒𝕝𝕝, 𝕘𝕠𝕠𝕕 𝕖𝕩𝕡𝕖𝕣𝕚𝕖𝕟𝕔𝕖.

N

Nick Knight

Called pleasant conversation with the gentleman who answered. I didn't have a physical address and he stated he knew exactly where I was located. I asked how soon should I be there to meet him? He said you are the customer How can we help you. In 15 mins tow taken care of! Great customer service! would recommend.

R

Richard Ellis

Great towing company! I honorably served in the Army and retired back to Elkhart. The lady on the phone was generous and discounted me for being a veteran. The tow truck operator was very polite and careful when loading and unloading my old high school first car “Toyota Supra” from Marcellus, Michigan and delivered to Elkhart, Indiana. I called around and got misleading answers from other towing companies for the needs of loading my car being the low ride height suspension without damages. I highly recommend this company over all the other companies in the Michigan area! Absolute best towing company I’ve worked with. Sincerely, Richard Ellis US Army Retired

L

Lisa Brobeck

Everyone I dealt with here was very kind to me after my first ever accident, from the quick and professional tow truck operator at the scene to the office staff who answered everything about the paperwork for the insurance. They're good people.

B

Benina Vela

James was lot of help and they didn't even took long to get to where I was. I am 100 percent satisfied with this towing company. I would recommend this company if you get stranded.

P

Perry Beabout

The place is a rip off, I mistakenly had my wrecked car towed there after an accident that happened Saturday mid afternoon. I went there Monday to get my personal belongings from the car and sign the car over for scrap. I mistakenly thought I may get a few dollars from the car. Nope, they charged all kinds of fees including 3 days storage plus an administrative fee. I found out later the administration fee is for them submitting a request for the title in case the car is financed. I handed them the title on the spot, no administration there. Oh three days storage lets see, Saturday afternoon to Sunday afternoon 1 day, Sunday to Monday 1 day. 1+1 =2 not 3 In the end, I did not get one penny for the car, but owed them $50 for a bogus administration fee. I would not recommend this scrap yard to anyone and would encourage everyone to avoid it.

G

Gabrielle Davidson

worst customer service I have ever experienced! They were extremely rude, I was not aloud to speak or explain anything! When I did ask a question, they responded with name calling and disrespect. They have absolutely no customer service skills, everyone should stay as far away from Tom's Auto salvage as possible!

D

Diana Wenger

If I could give this place negative stars I would. They were very rude, would hang up on you or name call. Even if you had all the right paperwork for a vehical they would refuse to let you get your vehical the same day because they wanted to keep it longer for extra money.

N

Nate Harland

Ordered part at 10am Thursday.. and was on my front doorstep next day at 11 am. Very happy with the service over phone. Thanks...

B

Brittany Young

Called around for a headlight assembly waiting to hear back from toms to price match. They wanted $55. For a headlight for an 01 aztek.... I found one for $25 and could have ordered online with shipping and handling for less. Trying to get rich off of junk lol

F

Frank Hill

Needed new exhaust and some other Minor repairs. Very friendly and great job on repairs. I highly recomend them For a fair price!

D

Darren Freshour

Great customer service. Awesome prices on use parts. I wouldn't go anywhere else !!😎👍

K

Kevin Elia

Its amazing how people will be out driving their cars with NO insurance, expired plates, NO license (or a suspended license), driving while intoxicated or on some type of illegal drugs, have an accident or get caught driving their broke down heaps, and then get on their soap box (aka their computer) and whine like babies about a business that's been in Elkhart for over 50 years of dependable service. Here's a thought......get your act straight and follow the law!

D

Donnie Reichel

Great awesome place! Family owned! Professional and friendly service! Cheap prices! Would highly recommend!