Pick-n-Pull CA 95827

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Lexi Benson

BAR location here at Happy Lane location, a lady helped us and believe her name was Kristi was absolutely horrible!!! The experience was one the worst customer service experiences we have ever had. The car is from 2001 and had the anti thief steering wheel lock, we started the car multiple times in front of her..she proceeded to yell at us in the parking lot that she needs to be able to start it (understandable) but wouldn’t even try again. Yelled again you can bring back in 24hrs after you fix it!!! It felt like her superior complex and ego was mad she couldn’t figure that out herself. There was nothing to fix on the car per mechanic it’s just anti thief mechanism. She was so rude and felt so superior it was unbelievable. She made myself so upset to the point of crying with how she was yelling in the parking lot and made me feel. I cannot even believe someone like that works in customer service. Do better pick and pull!!!

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Jjjj

Truly excellent experience at this auto dismantling and parts yard. I had the pleasure of interacting with Römé, a very capable and professional customer-facing representative; she went out of her way to help me in my search to locate a very specific part from a specific vehicle. Following my successful parts search, she was kind enough to go into detail showing me some of the available used cars for sale on the premises, ones in which I had expressed potential interest. Römé's high level of competency in customer service-based interaction deserves acknowledgment and compliment; her positivity, professionalism and knowledgeable facility in both nteracting with customers and a willingness to go above and beyond to help find and answer to your questions, all delivered in an accommodating and respectful manner is a clear asset to this business, and one which created an instant and noticeably positive impression. It is an admirable reflection on her character and work ethic. Businesses' reputations and longevity are predicated upon the professionalism and customer experience provided by the people who staff those very businesses, and it is encouraging to see that such a competent and quality individual as Römé is part of the team at this location. I am sure the rest of the staff is equally worthy of high regard, though due to my brief and limited interaction with the others working on that particular day I was not able to acquire their names. I will certainly say that they were also very nice and helpful, and objectively there exists a wide availability of vehicles from which to source parts or projects. This location is definitely worth your time to patron :)

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Vincent Smith

I Retired my old 1999 Toyota Camry...so it was bitter sweet. Stephanie the Chariot lasted forever until she didn't. God Bless her. I won't forget all the great memories. Thank you.