B&R Auto Wrecking CA 95965
B&R Automotive is one of the largest suppliers of recycled OEM auto parts in the U.S., with an incredible inventory of quality-tested parts and over 25 locations across the West. We serve both DIYers and professional repair shops with used engines, transmissions, body panels, electrical components, and more. Backed by expert customer service and fast, nationwide shipping, B&R delivers reliable, affordable auto parts to keep your vehicle on the road and your repairs moving forward.
Summary of Customer Reviews for B&R Auto Wrecking
Customers describe a mixed experience. Many praise knowledgeable counter staff-names like Mark, Rich, and helpful e‑commerce reps-who track down hard‑to‑find parts, arrange quick inter‑store sourcing, and keep orders organized for pickup. Visitors also note a well‑organized yard with fair entry fees and generally good pricing on parts. However, several reviewers report recurring customer service issues at the front counter, citing a heavyset employee’s rudeness and accusations, as well as difficulty reaching helpful support by phone or AI system. Price quotes that change between phone and checkout and slow or confusing shipping/ETA updates also surface repeatedly, though some shipments arrive looking nearly new. In short, the yard stands out for staff expertise and inventory coordination, but phone access, consistent pricing communication, and front‑counter professionalism are pain points that can affect the experience.
We Pay Cash For Cars!
Working Time and Location
Get directionsCurrent Hours
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
Customer reviews of B&R Auto Wrecking in Oroville, CA
3.9 stars based on 30 reviews- JJeremy Robert
they have an AI phone service and you cant get any actual help if you need to return or have any questions, they literally hang up on you!
- KKoren Turner
Often times we only leave reviews when we've had a bad experience, I must say, my transaction started off a little rocky due to misinformation provided by customer service, however, shout out to Blaine on the e-commerce team. After several email communication's between he and I over how I would be reimbursed for my CORE chg. on a transmission I purchased, I thought I was not going to be able to get my money back due to I don't live in any area where B & R is located. Blaine went over and beyond to find options to make it possible for me to get my CORE chg. back, although it's only $60 every penny count's with me as I'm a single parent. What I appreciate the most is that he was willing to go out of his way to satisfy the customer, he added a human touch to the email conversation's which is so important these days. I'm hoping that my transmission is as good as the service I have received so far. I will definitely use B & R in the future and will recommend to family & friends. Also, thank you very much to Travis Tomblin for communicating and keeping me informed on my shipment. Thanks again Blain, I'm so grateful for a person like you, make sure to spread that awesome customer service to others. Koren
- UUSER
The guy who served me at the counter humiliated me in front of another person. I had never felt this way. I paid and left, then came back to buy another piece and when I was paying him he told me that I may was stealing! I was so offended by this and I told him, of course not, I'm paying you, but he refused to listen and said why had I come back and I told him again because I wanted another piece, and I told him that if there was a problem I wouldn't buy it from him. And he kept offending me. It was the most bitter experience that happened to me in a store. I SHOULD NOT HAVE DRIVE 2 HOURS FOR THIS RUDENESS. I hope justice.
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FAQs
Can I sell a junk car to B&R Auto Wrecking in Oroville, CA?
B&R Auto Wrecking in Oroville, CA is an auto wrecker and does not currently buy vehicles directly. Call +1 530-533-0717 to ask about available services.
What services does B&R Auto Wrecking provide?
B&R Auto Wrecking offers services as an auto wrecker.
What are B&R Auto Wrecking's hours of operation?
B&R Auto Wrecking is open Mon–Fri 8AM–5PM, closed Sat–Sun. Call +1 530-533-0717 to confirm hours on holidays.