A-German Auto CA 95125

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Scîence Woona

Guys who work here are great. Get the work done, and importantly don't push on stuff you don't want to get done. I brought in my car knowing the struts and control arms were shot and they only did my engine mounts like asked. Quoted me for the rest and left it there. They so charged me about $600 less than the dealership. I will be bringing my car back again.

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J

2 years back I used to come here frequently for major repairs. Got a turbo replacement for a couple thousand and i had to bring it back 3 times bc of a leak it had despite being new. Had an oil pan replacement that still leaked after install. Brought it back once and got it fixed. Payed a fortune for a timing cover gasket and a valve cover seal replacement. Still Leaked despite bringing it back Again. Owner seems alright, how ever definitely was a waste of money until I changed to a different shop to replace everything they did. They told me it was all wrong and my car never leaked ever again. Spent thousands of dollars here. Would not recommend unless you’re low on money. Would also help if their mechanics actually bolted everything to spec. Wastes a little bit more time but it looks better when people are walking by.

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J F

Poor customer service with signicant difficulty with placing orders over the phone. Would not recommend if you need parts to arrive within a two week time frame. YMMV if parts are stocked locally.. Based on the previous lower ratings shows a common issue where there is poor customer service which my experience as well. I was placed on hold also immediately but was fine because they seemed busy. After 3 minutes on hold I was able to make my request for parts. However this where it went down hill. In the middle of talking to him he puts the phone and spends 6 minutes helping another customer at the store. He picks back up the phone and doesn't apologize and asked what I wanted. A little frustrated, I resumed the describing the part I wanted and the phone rings and we repeat the same earlier process. I just need to order a rim to match a set on my car. Fast forward to two weeks with a follow up call and emails back and forth my part has still not been ordered.