Jack James Tow Service Inc. CA 94538

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Jorge Calderon (z33_jrc)

Had an accident can’t walk because I just had back surgery and they said my family can’t retrieve the car with my ID the Title of the car and me on FaceTime, they want to steal my car and still charge me on top of that. They are scam artist and I am seeking legal action. They are very rude and have terrible customer service

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Ryan Costello

Huge racket being ran by this company and Fremont PD watch out they’ve been illegally holding my car and property now since early November what as shame people like this exist in the world hopefully they get justice served against them for being tyrannical. We live in the United States people have a right to travel freely and not have property stolen by cops and held by shitty tow yard that want to argue to give you stuff back

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Bo Bosboom-Wight

READ BEFORE CONTACTING; Like many here state, they’re an absolute scam, no doubt about it. I don’t know how these people sleep at night but here we are. I hope I can give you info on how the keep the costs lower after our incident. If your car is towed off the road; get a release asap. Even though this place says it’s closed, still pick up the release from the police immediately. Our car was towed off our street when we were on holiday. Upon figuring out where it was, we were told on the phone this place was closed (4th of July) so we picked up the PD release form the next day. This was a weekend, we were still told they were closed. When we arrived on Monday (the door was closed on opening hours because he “forgot” to open them after lunch, but that’s another issue) we were told that you can pick up a car whenever, you just need an appointment. So we didn’t want to pay for the days they told us on the phone were “closed”. The guy told us to go to this HQ. When we explained the issue, they still said we didn’t “try” on the 4th cause the release is from the 5th. After a lot of heated back and forth he was going to cut the costs of the weekend off. When we agreed, he went back and came back and told us they gave us the “wrong fee” and it would still be more for our district. Meaning; we’re still paying almost exactly how much it was before the “generous discount”. Also fun to add, that because I was not going to let this slide and he kept changing my words to try and fool the situation, he just started ignoring me and spoke to my husband only. The guy is called Adrian, and he’s supposed to be the manager. Don’t be fooled, you CAN pick your car up even though they tell you otherwise on the phone! Additionally, if you made it this far, someone in line told us they scam people on accident tows too. The cop will name the price, but as soon as they leave, they’ll try and scam you by saying it’s wrong and it’s actually 3 times the price. When the person in line then called the cop to clarify, the cop TURNED AROUND, and came back to the accident site and yelled at the towing employee the actual price. You can find these prices online or the cop on site can tell you how much it is. Make sure you note it down as well as the officers name. I doubt the employees will ever read this, but dang. Y’all should be ashamed of yourselves scamming people in this economy.