O'Reilly Auto Parts CA 94403

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Jatinder T

I want to recognize Christopher for his excellent service. He was managing the store and a line of customers entirely on his own with great patience—specifically while helping an elderly gentleman. Unfortunately, the store manager, Rey, remained in the office the entire time. Another frustrated customer eventually had to go into the back just to get his attention. Even when Christopher called him over to help with my transaction, Rey did the bare minimum and walked away before finishing, leaving me to wait for Christopher again. It was disappointing to see a manager lack that level of initiative. I hope the area manager addresses this, as Christopher deserves better support and this level of service from Rey, will only push more customers to the online competition.

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Hakan

I went to buy 2 quarts of motorcycle engine oil. The price on the shelf was $9.99 each, but when I checked out, I didn’t pay attention to the total and just left the store. After a few steps, I looked at the receipt and saw I was charged $28. I knew I’d been overcharged, so I went back. The employees were helpful, but they had to call the manager (messy-haired brunette guy with tattoos and a beard). He showed up with a very strange attitude, almost like it was my fault. He fixed the issue and refunded me the difference, but the way he handed me the receipt felt like he was saying, “Just get out of the store.” I don’t know, man people are weird. Even when it’s not your fault, they act like it is. Honestly, some people just aren’t fit for management. I bet he treats his coworkers the same way, acting like he owns the world. Calm down, man you’re just giving back money that was overcharged, you’re not saving the world. Sometimes you need to get up from your chair and handle a problem your employees can’t. That’s what being a manager is about.

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Bizarre GT

i would like to thank Kristopher for his help on replacing a battery for me, i recently had surgery which prevents me from lifting heavy items but this man here went above and beyond all while it was pouring rain outside, i had also purchased the battery at a different oreilly that refused to help me so i came to this location and every time i am always offered a helping hand here so i want to give my gratitude for his compassion and being such a huge help. Thank you guys!