Mr C's Towing CA 90720

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Brittany Neal

Just picked up a loaner car that got towed and the car smells like cigarettes the person who loaned the car does not smoke. Neither do I this entire facility reeks of cigarette smoke and cancer smoke how does the car smell like cigarettes if no one who drives the car smoke cigarettes? And of course they charge you if you return a car that smells like smoke and by the way, keep in mind you’re gonna be paying at least $350 if they have your car for an hour

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Bob and Julie Barber

Got towed. Completely my fault. I was directed to their location by the Sherrif's department. I called over there and the lady on the phone quickly confirmed they had my car. When I went to pick it up the guy at the window couldn't have been nicer. I was respectful and he was respectful in return. It's great to have my car back!

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Mike Bradley

My vehicle was towed by Mr. C’s Towing, Inc., owned by Kurtis McElroy. If you search his name along with City of Seal Beach, you can find all of his business information and insurance. The tow occurred at Bay Hill Apartments in Long Beach. California Vehicle Code § 22658 states that residential properties must have specific, clearly visible tow-warning signs at every entrance (17”×22” with 1-inch lettering, listing the towing company and law enforcement phone number). The entrances at this property did not have the required signage. When I picked up my vehicle, the written authorization, which legally must show the authorized agent’s signature, name, and reason for the tow, had the entire authorization section removed on my copy. California law allows redaction of some personal info, but not removal of the authorization itself. The tow-inventory sheet stated “no damage,” but my vehicle had new scratches on release. Only one unclear pre-tow photo was provided. I sent a written request for a refund and copies of the authorization, but I received no response. I have since filed complaints with the Better Business Bureau, California Attorney General, and Long Beach Police Department for review under Vehicle Code § 22658. If this happened to you, here are steps you can take to recover your money (all based on California law): 1. Take photos of the entrance to see if the required signage is posted. 2. Request a copy of the written tow authorization. They must provide a redacted copy within 24 hours upon request. 3. File a complaint with: • Better Business Bureau (BBB) • California Attorney General • Department of Consumer Affairs • Local Police Department (unlawful tow report) 4. Check your tow receipt and if no authorizer is listed, or the authorization is missing, the tow may be unlawful under § 22658. 5. File in Small Claims Court. California law allows recovery of the full tow fee plus statutory damages up to 4× the amount if the tow violated § 22658. I hope this information helps others understand their rights and what steps to take. Always verify signage and request a copy of the written authorization and photos when retrieving your vehicle.