IAA Fremont CA 94538

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Jasmine S

My belongings were stolen and some items were ripped a part. They kept what they felt valuable & discarded the rest in a plastic bag. I waited over a month for them to send my items back. I gave specific instructions on where to find it. After complaining, they scrambled & overnighted 1 item. Then a week later, they sent the invaluable back to me. They deflected & told me they weren’t liable for it because whoever was towing my car must’ve taken it. This contradicts their story because they told me on BBB, it was sitting in their lot for a long time so they were able to reinspect the car. So stupid, when they already collected everything out of the car!! They have so many reviews & complaint revolving around the same issue as mine. Just be careful doing business with them or getting your car towed.

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Yura Demchuk

The staff is completely stunned. I arrived at 4:29. They didn't want to give the car back. Do something about it, the workers there are inadequate, they closed the gates and it's still time for workers. they specifically want to charge for parking before Monday, and I need to take it to Texas, not people from the beast

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Kristina Fredrickson

I am a title clerk for a dealership and when I contacted them for their dealer number he tried to be all weird about it and not give it to me it's a dealer number people. Pretty sure when doing business you have to give the dealer number to people you do business with .dude treated me as if I was asking for their bank account gave me the run around and left me on hold multiple times when clearly they got a car and I need to send them a title, but I need to do my job for my monthly sales report and I have to have that dealer number , get it together IAAI. Also was told no still and then told to email them for the dealer number this is so ridiculous . I don't got time for that but im sure when you need the title i'll be hearing from them.