Toro Road Runners LLC CA 94607

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Luis Bernal

DO NOT USE. IF I COULD LEAVE ZERO STARS I WOULD. I called in for a rollback quote for equipment removal and was clearly quoted $450. I confirmed this amount multiple times over the phone. When the driver arrived, however, I was told the price had doubled. I requested recordings of all phone calls where the $450 price was confirmed. Instead, they only provided the initial call, during which their dispatcher, Natalie, phrased the quote in a deliberately ambiguous way that could later be used to justify a higher charge. Their lack of transparency continued when I spoke with management. I remained calm and professional while asking the manager to lower his voice, yet he repeatedly accused me of being a scammer and calling me some "little boy". Only after that did I speak more assertively, which is something I want noted to reflect an honest and accurate account of this interaction & review I'm leaving. Despite never performing the service, they attempted to charge my company $225 for a so-called “lost hour” using the card information provided over the phone, which they request prior to departing. These charges will be formally disputed. This company relies on misleading language, inconsistent pricing, and intimidation tactics. Unprofessional, dishonest, and absolutely not worth the risk.

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Joanna Knox

My friends car broke down on the way to the airport on the freeway. Not ideal. Kristine was very understanding that I had to prioritize her safety, followed up with a very compassionate timely text and I was able to take care of the logistics and towing all from San Diego while my friend was able to just concentrate on getting to the airport. Guy, the driver , called within 10-15 minutes to let me know he was at the vehicle. I had to change drop off location and he was super understanding and quick. Sent me a picture of the car dropped off. Really exceptional service. While I hope I do t need their services again, I would absolutely use or highly recommend them to anyone who does. Breakdowns are never fun, but feeling like you’re in good hands is priceless. Saved our vacation for sure.

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Edwin C Flores

Greatest service ever had I knew I was in safe hands! There’s nothing worse than being stranded late at night, but Toro Road Runners made it feel safe and simple. They were quick, professional, and genuinely cared about getting me back on the road. I felt completely taken care of.