AutoZone Auto Parts CA 90706

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oscar

Made a purchase for a power steering valve, the valve did not fit properly. Try to return it and because they didn’t find my information they denied a return. I had to speak to four different people just to get turned down four different times. It went from the associate to the system manager to customer service representative and to the district manager, Cynthia Castillo. They were quick to take the money and denied the return and didn’t stand behind their product. Cynthia even made the comment about wanting to verify that I purchased the part exactly what was she trying to say?she also wanted me to actually give her as much as information as I could about the date purchase and the location of the purchase, which I did, but yeah, it wasn’t enough for her. It’s something more like she wanted me to do her job. Never had had an issue with any Autozone ever unfortunately Cynthia‘s customer service rated a 4 of 10 attitude very condescending. Have to give props to Napa auto parts for stepping up and getting me the correct valve.Do better Autozone.

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JOHN VILLESCAS

WAAAAAAY TOOO DANG EXPENSIVE!! THEY TRY TO SELL YOU THE MOST HIGH PRICED PARTS AND NOT THE REST OF THE LOWER PRICED PARTS. I KNOW THIS BECAUSE I WENT TO THEIR WEBSITE!! NEVER EVER GOING BACK!!

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Junior H

Amazing customer service Will definitely be back for all my auto parts need