Action Towing & Road Service CA 94063

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Alan Chang

AAA-partnered towing company, Action Towing Redwood City, came out to help tow my vehicle to a nearby shop due to an engine problem. Upon pickup of vehicle the driver, Yev, drove recklessly on the open lot with excessive speeding and braking prior to stepping out of the truck. Yev inspected and took photos of the car exterior prior to entering the vehicle. Once he started the engine, he drove it onto the tow bed three times causing the bottom of the front bumper to scrape the floorbed. Worse, on the final try he burnt the clutch of the vehicle causing a large white smoke blume from the engine bay! Yev explained that there was a problem with the clutch and informed me that his auto shop is open and would be able to replace the entire clutch assembly. I informed him, "The clutch is newly installed by a reputable shop with 10,000 miles driven on it. The problem is the engine and not the clutch," Not once did he follow towing protocol to pull the vehicle onto the bed. Instead, driving recklessly and causing damage to a customer's vehicle without admitting fault. This is a $5,000 damage. DO NOT USE!

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Andrew

Wow thank you so much to Oscar. My car battery was dying and he came to help to right away. Oscar was here within 10 minutes, performed a battery test, and helped me get a new one with a 3 year lifetime guarantee. Amazing customer service and help. Can not recommend me highly! Thank you Oscar and everyone here!

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mnage mole

HORRIBLE experience - careless damage, expired insurance, lies, and no accountability. I used Action Towing and it was a nightmare from the moment Alfredo arrived. When dropping off my car, he removed the straps, tilted the bed without securing the front, and let my car roll off and crash into another vehicle. He didn't hook up the winch, didn't use the e-brake correctly, and there was slippery fluid on the bed. It was completely unsafe and reckless. After the damage, Alfredo casually shrugged it off, didn't apologize, I said I was gonna call the police and he told me the police wouldn't show up anyway. He even tried to convince me not to call them and refused to leave a note on the car he hit. Completely unprofessional and shady behavior. It gets worse - **they were operating with expired insurance. Yes, EXPIRED. I had to do all the legwork, chase them down for weeks, and involve AAA to even get a response. Tony, the so-called manager, promised to "make it right," then ghosted me, dodged calls, and left me hanging. I've spent weeks dealing with this mess. Action Towing showed zero responsibility, no customer service, and downright shady practices. This whole thing could've been avoided if their drivers knew what they were doing and if the company operated legitimately. Watching how Alfredo mishandled my car and avoided taking responsibility, I can't help but question whether he's even properly licensed. STAY AWAY from Action Towing. This company does not care about your safety, your time, or your car.