Premier Auto Parts CA 92660

J

Joey DeSalvo

I purchased a used 2019 Infiniti QX60 engine from Premiere. We followed all required pre-install steps (new oil pan, valves, filters, inspection). The engine appeared fine visually, so we installed it. After installation, we ran two oil changes and started the engine. There was immediate loud knocking. Infiniti diagnosed a severely stretched timing chain. This issue cannot be reliably identified before install because the chain tensioners only engage under oil pressure when the engine is running. Infiniti confirmed the engine never had any chance of operating correctly in the condition it was sold. I paid ~$4,500 for the engine and ~$2,500 for installation. Premiere said they would accept a return, but they require me to pay for engine removal, shipping, and a restocking fee (~$1,500+). Even if they covered removal and shipping, I would still be $2,500 out-of-pocket for the installation of an engine that was defective from the start — and currently, no one is offering to cover any of these costs. Premiere advertised this engine as “tested and inspected.” I specifically expressed that I could not afford to receive a faulty engine. To date, they have provided no inspection report. I am requesting a full refund and that Premiere cover removal and return shipping of the defective engine. Expecting the customer to absorb all financial loss for a product that was never functional is unethical and unacceptable business practice.

A

AA Transmission

BUYER BEWARE. MY CUSTOMER PURCHASED A GRADE A TRANSMISSION FOR HIS SUBARU. WE INSTALLED IT WITH ALL NEW SEALS. FILLED IT UP AND THE TRANSMISSION DIFFERENTIAL IS MAKING SO MUCH NOISE IM AFRAID TO DRIVE IT OUT OF THE SHOP. AFTER 2 MONTHS OF WAITING. WE FINALLY RECIEVED A REPLACEMENT UNIT. INSTALLED THAT ONE WITH ALL NEW SEALS. FILLED IT UP AND THE TRANSMISSION IS NO GOOD AGAIN. CALLED MULTIPLE TIMES AND KEEP GETTING EXCUSES AS TO WHY THEY CANT HELP ME AT THIS TIME AND TO CALL BACK LATER. CALLED BACK LATER AND MORE EXCUSES. ITS TIME FOR MY CUSTOMER TO CALL HIS ATTORNEY. THIS COMPANY IS THE ABSOLUTE WORST COMPANY. DO NOT RECOMMEND

R

Rob Hinkle

Would not buy anything from them! Was sold an engine that was suppose to be grade A. Received engine that had worn camshafts and broken timing chain parts. Customer service would not send another engine or refund money! Frauds!