Active Auto Recovery CA 94538

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Selena Yang

I came here to retrieve personal belongings from my repossessed vehicle, which had been approved in advance.<br><br>While accessing the items, we briefly sat inside the car and closed the door in order to use the Tesla touchscreen to open the glovebox — which is the only way to access it in a Tesla.<br><br>Despite this, staff immediately assumed we were attempting to drive the vehicle away. Instead of asking or clarifying, they began yelling at us, telling us to “get out of the car” and threatening that we would be “kicked out.”<br><br>Being treated with hostility while simply retrieving personal items was disappointing and left a very negative impression. The situation was stressful and completely unnecessary, and could have been avoided with a calm question or basic communication.<br><br>I understand that this type of business requires caution. However, basic professionalism and respectful communication should still apply, especially when customers are already in a difficult and sensitive situation.<br><br>I hope management will take this feedback seriously and work on improving staff communication and overall customer treatment.

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prem kumar

I'm extremely disappointed with this company handling of my repossessed vehicle. Not only was the repossession process stressful, but the company's demand for $125 to release my personal belongings from the vehicle is outrageous. The employees in here are very rude and dis respectful.As a customer, I expect a reasonable and transparent process for retrieving my belongings. Instead, this company is prioritizing profit over customer satisfaction. The fee seems excessive and unfair, especially considering the emotional distress and inconvenience I've already experienced.<br><br>I urge this company to reconsider their policies and provide a more customer-centric approach. Until then, I would advise others to think twice before dealing with this company.

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Isaac Miranda

From the initial conversation on the phone just to try to schedule an appointment to get my things and get my vehicle the female on the phone had a ton of attitude and hung up and later refused to answer the calls . When we arrived the same female had a resting b face with attitude and when asked a simple question walked away and let her manager that acts just as much as a female take care of it , when asked why he needed my keys instead of telling me that he needs it to move the car out he acts like a smart ass and says the car came with keys when you purchased it right. Obviously it did . So he said ok I need them to move the car out. That’s why I asked you why you needed the keys were you going to move my car is it parked out back . But nope some people don’t have common sense to answer in the correct way . They get upset because when people match there energy they think they’re the only ones that can be disrespectful and do things they’re way. They refused to give us our vehicle back slammed the window closed and said we have to call Fremont pd if we want our car back even tho they had received the release forms already. The whole office and employees have attitude and want to act belligerent but when matched energy they don’t want to put up with it. It’s funny because one employee said that we’re the first ones to have to have a police standby to get our vehicle but when the police arrived the officer even stated he’s had multiple problems with the business , they even gave attitude to one of the police officers . So if your car ever gets towed by this business be prepared to deal with attitude and be disrespected if you give them the same energy you won’t get your vehicle right there and then .