Big Brand Tire & Service CA 93012

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Dan Rios

Dont go to this place they steal your money they don't help you some workers in here talk rude they ara liars never go this place sucks!! I put brakes an tires and wheels new brand my ABS turned on they didn't care we pay almost 3000 dollars i have the receipts

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Khrist.

First shout out to Edgar and Caesar for all the help they did with my car! They bumped my online appointment up an hour! I was hoping to get a quick alignment and was generously given the same discount as I was told I would on the phone, extremely helpful and quick check in and they have wifi, restrooms for customers and a waiting room with a TV and not one but two soda machines! Oh but it gets better, yes better than the plural soda machines, there's cold drinking water for customers. Honestly, it's a hot day and I'm super glad for the water. My car had a pretty screwed alignment and with the help of the staff here, soon I'll be on my way. Only this time I'll be driving as straight as an arrow!

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Pedro Acevedo

I had a very disappointing experience with Big Brand Tire & Service. Their customer service is poor, and they are not clear about what repairs they are actually doing to your vehicle. They seem more interested in selling you services and charging high prices than in properly fixing the problem. The work they do feels incomplete and rushed, as if they only do part of the job and move on. What’s worse is that when you go back and ask them to take responsibility for their poor work, they do nothing to help. They avoid accountability and do not try to correct their mistakes. I do not recommend this place. They overcharge, provide low-quality service, and do not care about doing the job right.