Wheel Works CA 95035

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Ernest Padilla

Needed my tires balanced. Called to make an appointment I was told to come right in on a Friday. Peter was great friendly, courteous, didn't try to up sell me. I was in and out in an hour. For the first time since I bought my tires, they are balanced right, this is the first time that the work has been done right. Thank you, Peter and your team!!!

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Lanetra Williams

Today I met an amazing employee who was very skilled at his job. His energy, professionalism, communication and warm, outgoing personality made me and my bestie day while time passed while we were waiting for her car to be serviced. If only it were more individuals like Mr. Moore, things in this world would be less chaotic. So I Lanetra Williams would like to say Mr. Carlos Moore it was a pleasure meeting you and continue shining and spreading your shine. God bless. And my score for you is , all across the board.

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Dorothy Nguyen

Zero stars Lack of concern, bad service (they never lock up their phone!), theft, and other crimes This is actually zero stars. - They don’t usually pick up the phone. I tried calling right at 9 (when they open) and it wasn’t until 1-3 hrs later that I was able to reach someone. - A few things were stolen from our car (designer prescription sunglasses, two pairs of brand new shoes with tags still attached, and a garage door opener). The most concerning thing is the garage door opener. That would imply that they have intent to break into our home and steal our stuff since they have our address. And what’s worse, our car was in their possession for over a week. They could’ve broke into our home during that time. - When I called about the theft, I was told that someone would call me back, but wasn’t told who or when. The next day (Sunday), I tried numerous times to reach them (around 11:30), but no one was picking up. I had to physically go to the shop with my three kids in tow. The employee said that she was about to call me. She apologized and said that a homeless person must’ve broke in and stole the stuff (riiiight). And how did they break in? Judging from the lack of damage to the car, this is highly unlikely. Did an employee leave the car unlocked? Or, was it a thieving employee (most likely). Regardless, Wheel Works is responsible and liable. She said the manager will be in touch. I asked for his contact info in case I don’t hear from him and she said, “no, he’ll definitely call you.” Yeah. Okay. Fortunately, she did give me his business card. Today is Monday 12:44pm and I still have not heard from Peter Yip, the store manager. Apparently, they do not take theft at their store seriously. Theft with the possibility of breaking into customers’ homes to commit more theft. The manager needs to do a thorough investigation, fire, and press charges to those individuals. This is extremely serious.