Pep Boys CA 93612

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Sharmika Higgins

If you are in the area and you need car repairs done or a tire replacement. Please check out this Pep Boys. We had car trouble at night and although they were closed one of the mechanics stayed to try and help us resolve the issue. We returned the next morning and they were really helpful and honest with assisting us with figuring out what repairs our vehicle needed. They quickly and accurately made the repairs and got us out of the repair shop within a good amount of time. They are honest with their pricing and also provided other options for us if it were feasible, please visit this Pep Boys and support this team.

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Gavin Plasschaert

Ryan and Alex did an amazing job! We needed our truck done as soon as possible and they got us in extremely quickly with great customer service and a great price. We will definitely come back again.

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Brian McGauley

Had truck towed in, fuel pump i guess went bad. Towed in on a Thursday night, noone was able to look it over until Sunday when I was then quoted $1700+... calling around, looking up pep boys price match guarantee, i received quotes from other shops indicating between 1k-1.2k for the same work from 5 other shops. When I called in Monday to inquire about the price and to see what was making it so much higher, I was met with an overly hostile and aggressive tone, told they "wont" price match, among other things. When I found they had only quoted based on manufacturer parts (high price), I asked to hear a quote regarding aftermarket parts, given the age of the vehicle (23 years old). This basically set him off, and was when he got so hostile (gonna lose your slice on the work?) And at one point he even set the phone down to complain to his coworker about me, and talkin himself up, saying things like "the dudes stupid, hes just gonna be right back in here, i told him it aint gonna last and hed be better off with the manufacturer part."<br><br>Sir, I heard all of that. As an MBA candidate, I am well aware of the cost benefit analysis I do when I am considering my options, and I am fully aware that even "manufacturer" resell parts are 6 sigma process rejects sold secondhand. So, instead of coming at me with hostility, you do your job, and give me simply the service estimate i requested that allows me to drill down and make an informed decision on if I will be towing away, or staying.<br><br>This comes after a significant period of avoiding this specific shop because of the exact same shady stuff they did to my civic years ago, where they intentionally destroyed my radiator by doing work out of scope of the service agreement.<br><br>Both issues resolved with a significant amount of extra headache, stress, and undue hassle, and now because of this, not only will I now avoid that specific pep boys, but because its been so long and the same stuff is happening still, it tells me a lot about the oversight from the company as a whole, and I will no longer service, nor recommend services, to any pep boys because of these systemic and pervasive issues.<br><br>I wanted to not leave a review, but your automated follow up system wont leave me alone until I do, so here you go. -100/10 stars, avoid at all costs, even if you break down in their parking lot. It's just not worth the hassle if you know anything about anything with vehicles, and if you don't then you will absolutely be taken advantage of. Hope this helps someone.