Big O Tires CA 94403

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Alex L

Absolutely do NOT use this Big O Tires location. Total clown show. Dropped my car off at 11:00 AM to replace two front tires. Quoted $1,200, took a $900 deposit. Before I even handed over the keys I was crystal clear: “I need the car ready by 4:00 PM sharp. I have to leave. No flexibility.” They looked me in the eye and said “Yes, absolutely. That’s plenty of time. No problem at all.” I even asked to be texted when it’s ready. They agreed. I show up at 3:55 PM and guess what? Car not ready. Not even close. Then comes the excuses. “We had issues all day.” “Stuff came up.” Not my problem. That’s YOUR job. Then the best part: They say “Oh, we can throw it in right now and do it in 15 minutes.” Are you kidding me? So you had my car for FIVE HOURS, missed the only deadline that mattered, and now you’re telling me the job takes 15 minutes? That means you could’ve done it HOURS earlier and just didn’t. Because of this, I missed my pickup window for my kid, had to cancel plans, and my whole weekend trip prep got screwed. I planned this specifically so my car would be ready. Instead I got wasted time and stress. I took my refund and left. Zero trust left. This wasn’t a workload issue. This was bad management, bad communication, and zero respect for customers’ time. If your time matters to you, go literally anywhere else.

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Nupur

Took 5 hours and 30 minutes to get tires replaced Called in yesterday, they had the tires ordered and ready to go. I get there at 1. Car sits in the lot for 2.5 hours. Car sits in the bay for 1 hour. At 4:30 I see no work has begun, I ask for another update. Work finally begins and I eventually step out at 6:30. An entire afternoon spent. Multiple customers stuck waiting.

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Divine Solidum

I had such a great experience with Alonzo and really wanted to recognize him for going above and beyond. My car had already been in the shop for 2 days, and when I finally picked it up, I noticed my tire pressure was still going down. I came back close to closing time (around 6pm), expecting I might have to come back another day—but Alonzo didn’t turn me away. Instead, he stayed late and took the time to check and work on my car to make sure everything was safe and good to go before I left. That level of care and dedication is rare. He didn’t rush the job and made sure I could drive home with peace of mind that same day. You can tell he genuinely cares about his customers and takes pride in his work. Thank you, Alonzo, for your professionalism, kindness, and for going the extra mile. Truly appreciate you!