Pep Boys Auto Service & Tires CA 91362

K

Keaton Hill

I had an excellent experience at Pep Boys thanks to Michele. She was extremely professional, patient, and helpful throughout the entire process of getting my brakes and rotors replaced. She took the time to explain everything clearly and worked with me to find a price that fit my budget, which I really appreciated. Customer service like hers makes a huge difference. I felt respected, informed, and taken care of from start to finish. Because of Michele, I will definitely be coming back and recommending this location to others. Thank you for the great service!

L

Lauren Mevers

Great experience today at this Pep Boys. Setting appointment online was easy. Dropped car for oil change and upon free inspection, I was provided with photos of my car’s tires that were cracking on the sides. Jose was great and explained the situation in detail. Got two new tires to replace the cracked ones. Jason worked on the car and got everything done well and as quickly as possible. He noticed a lug nut was missing from one of my wheels. He explained the safety concern and told me where I could find a replacement. Both Jose and Jason were friendly and knowledgeable. Thanks guys - I appreciate you!

R

Rafael Villicana

Beware! They will try to scam you out of more money. I took my truck in for an alignment on a Sunday, after two hours of being there Jose Luis tells me "my guy that know more about alignment isn't here today and we can't get your caster and camber aligned, can to come back on Wednesday at 3pm?" So I did. On Wednesday after being there for an hour Jose Luis tell me "my technician is telling he needs more time to properly adjust your caster and camber, can you leave the truck all day tomorrow it's going to be 2-3 hours of work and I have to get you an estimate on that" I told him "I already paid you for the alignment" he said "caster and camber is not included that's going to be extra $50 per hour plus any parts needed" I told him to give it to me in writing. I immediately called two other shops and they told me that the caster and camber was part of the standard alignment. I went took my keys from Jose Luis, told him that he had lied to my and his face showed fear of getting caught. I took my truck to Big Brand Tires and they had me in and out in less than one hour with a proper alignment, no extra parts and not with 2-3 hours of labor. I called Jose Luis to get a refund and told him that I had the job done and he tried to scam me out of more money. He denied it and said "you misunderstood" RIGHT! Please don't go there and waste money and time.