MWR Auto Skills Center CA 92118

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Josh Hoagland

I showed up this morning to change out all my brakes and rotors. Checking in was smooth, and the team helped me line up my car on the lift right away. After I grabbed the tools I needed, a couple of employees respectfully checked in to see if I needed anything. I mentioned I was having trouble breaking the screw that holds the rotor in place—and without hesitation, three staff members jumped in to help. They helped break free my seized rotors and even reassembled the front brakes while I worked on the back. I felt like I had a pit crew. Their support saved me hours of work and made the whole experience way less stressful. Big thank you to the team at MWR Auto Skills in Coronado. I’ll definitely be back next time.

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RBAR (RBAR)

I had a fantastic experience at the MWR North Island Auto Skills Shop. Tom, the manager, is truly outstanding-he consistently checks in on every bay and goes above and beyond to ensure customers have what they need. John at the front desk is also consistently friendly and helpful. Ed, who manages tool checkout, stands in stark contrast. His approach is not playful or good-natured; instead, it is consistently negative, dismissive, and unprofessional. He frequently rolls his eyes, shames customers for requesting tools, and responds with sarcasm and irritation. What should be a straightforward process becomes unnecessarily difficult due to his attitude-my 30-minute oil filter job took two hours because he issued only one tool at a time, refusing to make the process efficient. When I expressed frustration, he responded with, “I don’t have time for this.” Tom stepped in and provided the necessary tools, for which I was grateful. While Tom did not explicitly acknowledge this as a recurring issue, I sensed in his body language that he was aware of the tension without wanting to make it official. Ed’s conduct is not simply “tough love” or banter-it is outright disrespectful and detrimental to the customer experience. He creates unnecessary obstacles, blames customers for his own inefficiencies, and fosters a hostile environment. This is not sensitivity or a quirky personality; it is a pattern of behavior that undermines the shop’s otherwise positive reputation. I recommend that Ed receive clear feedback on the impact of his actions and, if improvement is not seen, that management consider whether he is the right fit for a customer-facing role. Professionalism and respect should be non-negotiable in any service environment. Overall, the shop is an excellent resource for DIY car work, and most of the staff make it a welcoming place. Addressing Ed’s behavior would further elevate the shop’s service quality and reputation.

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Graham Parker

I'm currently living in an RV, so having a place that I can work on my vehicle when something comes up is a huge benefit! These guys rock, no complaints!