Pep Boys Auto Service & Tires CA 91722

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Jetté A.

Best deal for tires, free wheel alignments. But they didn’t do a good job on alignment. After 5 days, my steering wheel was pulling to my right side while I was driving on the freeway. I don’t believe they aligned my tires well. Their reasoning is that I have to buy a part to make the alignment well .I work at the dealership and asked some mechanic colleagues for guidance and was told that it should be fixed by the branch who installed it. My car is a 2019 model so it’s not that old.

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robert macias

I arrived to this location with an angry customer walking out of the building talking shit and cursing on the way to his car. But I've been to this location before and had pleasant service so I entered anyways. The guy at the counter had very poor customer service skills and was interacting with me as if the only option I had was to drop my car off and that was the only option available to me. Even though I had an appointment I offered to just return in an hour which was meet with his eye rolls. I'm not spending my day off dealing with bad customer service. I can find another pep boy location or different more pleasant mechanic.

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Hector Cervantes

Appointments don’t matter. I set a 12pm appointment. My car wasn’t touched for 2 hours. Then it was moved but not worked on for another 2 hours. 5 hours later it was finished for an alignment, tire balancing & cabin filter change.