Wheel Works CA 94015

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Samuel Francisco

They work on my car to replace the radiator and charge me for about $1,250. Anthony called me about the result of diagnostic late afternoon Saturday 12/06/2025 around 3:44pm to be exact. Letting me know what work needs to be done. After I approved the work order. He told me my car will be ready by Sunday 12/07/2025 before noon. 12:43pm I didn't get a call from wheel works. I decided no come and visit the shop. I found out my car is still sitting there and not done yet. They told me they trying to call me but I didn't answer. That BS excuses and try na blame me. I didn't received any shiiit from them and if I didn't answer you can still send email or voicemail to inform me what is going on with my car or what's the situation. After they finished working on my car I drive my car to home. Which is 2/3 blocks away. I didn't notice a problem, till I have to take a freeway the moment I hit the freeway I started hearing flapping sound and metal scrapping the ground. So exit the freeway then parked my car at the nearest gas station and I saw cover underneath the engine that connects underneath the front bumper are all missing and there's no way it came off just like that. I am not satisfied what they did to my car and to me. They charge me so much for the unfinished work is disgustingly overpriced.

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Allan Hui

Very clean and kind staff. Offered assistance immediately and was willing to offer great suggestions. Safe parking space and easy access to local businesses. I was able to wait and finish the service. Perfect place to go for car needs.

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Jake R. Roy

NEVER GO HERE UNLESS YOU WANT RATS TO MAKE YOUR CAR THEIR NEW HOME AND TOILET. If I could give negative five stars I would. There is only an option for 1 star, so I have to be generous. They do not deserve even 1 star. I left my car with them for over 3 weeks (September 4th-28th) as they kept ordering the wrong parts over and over and delaying the repairs, as well as increasing the costs significantly. I understood all that, and they communicated well about all that. That wasn’t the issue, and I was more than happy to understand that. HOWEVER, during this time my car was in their shop waiting to be repaired (brake line and caliper repairs, nothing on the interior) somehow they allowed RATS to get into and live inside my car for a period of time (based on the size of feces, the urine smell, and the ripped up back seat.) They ripped up part of my back seat cushion, and there was ripped fabric and stuffing on the seat and floor, and on TOP OF ALL THAT, the Rats used the back seat and trunk as their personal bathroom, leaving feces everywhere and the smell of urine that I can’t get rid of. The car has smelled of urine since I got it back. After I noticed, I immediately drove the car back to their shop, and both a manager there and I documented everything in the car. He then forwarded my info to their claims department. A few days later I received ONE call asking me to call back at my earliest convenience or to send an email to one they provided. They gave me a claim number, said their name was Robert, and that was it. I got this call while I was working so I couldn’t answer, I called back when I could shortly after and have not heard from them since. I’ve sent over 8 emails and left 3 voicemails all to silence. My car still is trashed and I haven’t had ANYTHING resolved in the slightest for me. I do not have the time to be dealing with this, I didn’t have the time to leave my car there for as long as I did, and now I have to be forced to use my car that was used as a rat’s bathroom because no one has reached back out to me. I’d like someone from Will works to help me resolve this immediately, I am not going to do any work looking for or finding a shop to repair my backseat or clean my car. It’s not my responsibility, and I don’t have that kind of time. Wheel Works needs to reach back out to me with a shop to send my car to, and another shop to send my car to to get it detailed and cleaned at the very least. When Wheel Works decided to leave my car open and available for rodents to get in and destroy it, after I trusted them with my vehicle for that long period of time, they made themselves responsible for fixing this. I think that’s only fair. I plan on escalating this as far as I can if I don’t get a resolution soon. I’ll edit / update / change this review once I have a resolution. Don’t go here.