O'Reilly Auto Parts CA 91745

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Thaddeus Bridwell

Purchased a very unreliable Super Start Premium battery in October 2024 at this location. It was dead within 14 months. Came with a two year warranty, but the store conveniently didn’t input my phone number correctly so they don’t have a record of the sale. Luckily AAA was able to save the day and installed a new battery that came with a three year warranty. Much better to purchase from AAA since the warranty is tied to your account and you just have to call them to come to you and replace it for free if you ever need to. AAA driver also said the person who installed it at O’Reilly did a poor job because they cross-threaded the bolts.

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Zain Hasan

Best customer care service. My car battery died and Matthew was super helpful. Got the battery charged for free, and then got everything tested for free (battery, starter and alternator). They are open until 10PM, that's even better.

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Juan Sanchez

Costumer service can definitely improve. Was there for like 5-7 minutes waiting for help. One guy comes out doesn't acknowledge me then answers the phone. Lady walks in looks around and noticies no one is around, she even walked to back (the employee area). No one acknowledges her either. Then three guys walk out from the back still not even a nod. (Sorry for interrupting what ever you were all doing in the back). Then 2 of them answer phones still no acknowledgment. By this time there are 3 more people in the store. Then Mike (thats what he said his name was little guy like 5'2" with a mustache) starts helping another person even though I said I was there first and completely ignored me even though I said it loud enough. So I decided to simply say hey, I was here first but i guess you don't care but thank you anyway. Mike responded no problem you are welcome. What a character. I always drive by the auto zone on gale and Turnbull to go to O'Reillys because I like O'Reillelys more. Last time that happens. Auto zone it is.