Mountain Auto Service & Towing, Inc. CA 92352

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Abbie Garcia

This place is absolutely horrible and operates in an unethical, predatory way. My car was illegally towed here, and I am pursuing legal action as well as filing a report with the Better Business Bureau. I received no notice of the tow for days, and by the time I was finally notified, the fees had ballooned to over $1,000. The car itself is not worth much. I offered to sign it over to them, but they refused. They also refuse payment plans or any form of assistance for people experiencing financial hardship. Their goal is clearly to rack up as many fines as possible, knowing customers cannot pay, so it eventually goes to collections and damages their credit. This business profits from hurting people who are already struggling. On top of that, the customer service is appalling. Roxanne was rude, unprofessional, and outright cruel. I remained calm and polite while explaining my situation, and she responded by calling me irresponsible and then hanging up on me. She does not know me and had no justification to speak to me that way. I just had a baby, I’m on maternity leave and I can’t afford the cost unfortunately. I had to involve law enforcement just to act as a middleman because she was so mean. This is a heartless, predatory operation. Avoid this place at all costs.

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Cory Ray Puryear

We were coming up the mountain when a large cloud of smoke came out behind us. We used AAA and Mountain Towing came out as soon as possible to bring us and our car home. Dan showed up a little earlier than expected was very pleasant professional and knowledgeable. I was reading some of the reviews here and found them unreasonable. This is a difficult job anywhere and going up and down a mountain is even more challenging. I’m grateful we had such a good experience overall. Also, I’d advise against judging a tow truck company based on AAA wait times. I mean their partners sure but they have other things going on besides just waiting on calls coming in from AAA.

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Honest Verdict

You could not choose a worse company to deal with. They picked up my Focus on behalf of Ford Roadside Assistance and damaged the front end of my vehicle. They showed up with a vehicle already on the flatbed so they used the rear tow forks that extend out beyond the rear of the towtruck. In doing so, the driver damaged the front valance and a piece that attaches to the radiator. When I submitted a claim with FRA, the owner Mike lied to them and stated they used the flatbed for my car and they didn't damage it. I have three witnesses that saw them arrive with a Ford SUV already on the flatbed and that they used the tow forks. Needless to say it ended up costing me $1200 to fix. You can go to RimRants and other FB pages and you will find they have a terrible reputation and have damaged numerous peoples vehicles. Use at your own risk. And if you must, then take pictures and video showing the date of your vehicle when they come to pick it up. But it would be best to steer FAR away from them. I've attached two pics, the first shows the damage (you can't see the damage to the piece attached to the radiator underneath), the second shows what its supposed to look like after I spent $1200 fixing it.