Mickey's Quality Cars CA 95519

P

Pamela Winebarger

Jared and Keith together got the best deal for myself and my daughter. We both purchased our new vehicles and we are very satisfied. We will go back to Mickeys and we will make sure to refer our family and friends. Thank you Jared, Keith and Mickey's Quality Cars!

B

Brett Stacy

I had a good experience buying a car here from Kieth. They gave me a fair price and were straightforward. Unfortunately, after my car died and left me stranded several times, I come to find out Mickeys installed an inappropriate battery in the car prior to selling it to me. After being stranded last night, I went to replace the old battery (part number 140REXTJ) at Oriley’s where they tested the battery and said it was bad. They checked their website for a replacement and it clearly shows that battery would not fit my 2018 Chevy Bolt, and that the car required a different battery (part number 140RPLT) to keep it from discharging too much to be recharged by the car. I went in to Mickeys to resolve the issue and ended up arguing with the service person and manager about who should pay for the replacement cost of the appropriate battery. I was also told I would be charged labor for installing the appropriate battery unless I installed it myself, which I happily did borrowing their tools in their parking lot. In the end, they paid the $44 for the replacement battery (it was so cheap because the old one was so new it was still under warranty), which I am grateful for. I only wish they recognized and owned up to their mistake and offered to replace it for free and install it for free without requiring an argument. The bottom line is that they sold me a car with an inappropriate battery that they installed, which left me stranded several times, and they considered it my responsibility to pay for the mistake. My advice - check the correct battery is in the vehicle before you buy one from Mickeys. It’ll save you a headache later. Otherwise, I consider it a good business and I appreciate their compromise on this issue in the end.

A

Amelia Mosher

Sold me a lemon with an outstanding recall that put me and other drivers on the road at risk. By the time I was able to bring the vehicle in for repairs on the first recall, another one came out - this one even more dangerous! They agreed to give me a loner vehicle while the necessaryrepairs were completed, but insisted I return it before Thanksgiving for their convenience, knowing that my vehicle was still at risk for catching fire. I was not able to drive to see family for Thanksgiving. And then the repair for the recall was made available during the second week of December and again I wasn't notified. I missed Christmas with loved ones while I anxiously waited for the repairs, trusting they would notify me. Finally I reached out and learned from the manufacturer that the repairs could have happened 3 weeks prior, if only someone had cared enough about my safety to follow-up. Now the value of the vehicle has deflated by $10k, even tho I bought it 6 months ago - all bc of these recalls! Just got the repairs done 2 days ago and the oil change light came on (seriously?!) so I called and Mickey's staff told me that the oil change light was wrong and I did not need an oil change, so they would turn it off for me. When I drove in, they told me I actually did need an oil change and no, they wouldn't even give me a discount after everything I've just been thru! Do yourself a favor and do NOT trust anything they say - and don't be a foolish woman like me bc they will take advantage of you!!