Freeway Auto Inc. CA 91754

C

Carrie Hornung

I had an awesome experience both times I received help from freeway towing. First time I needed a quick jump. Second time I needed a new battery. As the Driver was sent through Triple A(they work together but are completely separate companies), he was able to install a reasonably priced new battery. Problem solved in minutes. His quick arrival was also appreciated.

A

Aracely Ortega

Communication is terrible. Car has been sitting there for days not being worked on. Doubled up the price due to lack of communication from the manager or whoever I spoke to. Recieved no phone calls on how my car is doing the last two days, it's always me calling to see even though they said they'll update me. There's no direct number to them which is frustrating. The ONLY reason I give it 2 stars instead of one is cause the mechanic was respectful. Maybe their service is fine but they need to work on communication cause now what they've done is wasted my time.

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Kelsey Gamboa

My dad always said towing complains were scummy and he was right. My car was towed after the city didn’t even give a 24 hour notice to residents. As a new mom this was a cost I was certainly not expecting to pay. My kind mother in law offered to pay the feee and even though she was with me they refused to take her card, telling me I had to pay with a card that had my name. We ask them to just take it and the worker tells us “I don’t make the rules” okay fine. But then my husband overheard another customer asking to negotiate what he had to pay and the same worker tells him “let me ask and see.” Okay so you DO make exceptions to your rules. Ridiculous.