Republic Services CA 94553

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M Gutierrez

I had to call Republic Services to come empty my trash after all the other neighbors were emptied already. They came back, alright, but they came back and TOOK my trash can completely away! Two times in the last two months my landfill can was taken completely away. Now, these are cans filled (not overfilled): filled and ready to be emptied. Why would the truck come and take it away when it is obviously being used? Today, they yelled out something...I was walking out to my car in the driveway as they pulled up to empty the trashcan. I drove away, thinking the man was shouting about something else (was there another person in the truck?) or just talking loud...never thinking he'd do anything else other than what they usually do: empty my garbage. But he took it away completely. Was he angry about something? There was absolutely nothing I did wrong or caused. I don't make any trouble. ANNOYED.

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Steve Burnap

They constantly miss the green waste pickup on our cul du sac. (They also often miss our recycling.) I believe we're going on 8-9 missed pickups since August. Reporting a missed pickup in the online form is utterly useless as in the years of dealing with Republic it has never once resulted in them returning. Usually it takes multiple calls to customer service to get them to come back and pick it up and sometimes (like this week) even that doesn't work. Trash day is Friday. I was told this week it would be picked up on Monday, then Wednesday, then Thursday. None of these happened. I am getting really tired of talking to people at Republic customer service who apologize profusely for the issues. They need to stop apologizing and do something about it. In regards to the "response from the owner" below, sending an email did get them to return for our yard waste once, but then a week later they missed our trash pickup. Since Oct 1st, I believe they have only successfully picked up all three containers a single week. (Lest anyone things the responses to these reviews actually have anything to do with problems being fixed.)

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miles young

I live on a court and every couple of months they miss one of the cans. Pretty hard to do but they do it. This week they missed one of my cans. In fact I heard the garbage truck and went out just after the truck left the court. I called “customer relations” immediately and they said the driver was still in the area and would pick it up. Of course they didn’t and even calling everyday with a promise they would get it yielded no results. Customer relations are a bunch of liars and the company as a whole sucks. Can’t Pleasant Hill do better?