CARSTAR City Auto Body CA 93065

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Candice Jones

Everything about my experience was great here. I loved that they already had seamless processes in place with the rental car company and the insurance company. I went out of town while my vehicle was being repaired and didn't have to worry about anything. Updates from Tony and staff, came via text although I could always call if I had immediate concerns, which there were none. My parents owned a very well known and respected paint and body shop over the years so I was a little nervous venturing out to someone new. Tony was great answering all my questions and concerns even the crazy ones. City Auto's painter was incredible. He feathered in the paint so well you can't see where the old vs new paint meets. I had an existing, small blemish on my paint near the damaged site and they went above and beyond and got that too. I had some add-ons like my chrome trim wrapped in black and it looks better than my original wrap. My car came back cleaner than when I left it too! Thanks everyone for a great experience. Highly recommend!!!

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Keyla

I wish I can give this place negative stars. I originally went to this place because my insurance recommended them. If I would of known the headaches this shop would bring I would've NEVER stepped near here. I picked my car up at 4:30pm (they close at 5) once I got my service done by them... I was happy... or so I thought... so I was blasting my music on my way out. It wasn't until I got home that I realized the plastic part under my car was DRAGGING the WHOLE WAY back home because the technicians were too lazy or untrained to do so much as a double-check on my car (this is something you notice the first time) I of course had to wait until the next day to contact them... leaving me unable to use my car for the rest of the evening therefore losing income. After going back & forth with this shop countless times (the manager is ANOTHER review but I'll keep it civil) I am still paying the consequences of taking my car to this shop. I've noticed little things months AFTER taking my car to this shop & I would love to have these items in my car fixed but I would hate to come back to this place!! I'm gonna have to pay out of pocket for this shops negligence on my vehicle. Do yourself a favor & DO NOT COME HERE.

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Nicholas Costanzo

CARSTAR City Auto Body made a great experience out of a not so great experience. A little fender bender happened, and CARSTAR was an authorized Kia repair shop. I received daily updates of when my car would be done. It went a few days past the original return date, but again, they kept me well informed and I appreciated that most of all. Everyone at CARSTAR is super nice, professional and knowledgeable!