Preferred Towing, Roadside Assistance & Auto Transport CA 92675

L

Lori Behrend

Overpriced They lost or STOLE my registration for my truck. It was towed here after an accident and the rude lady at the front desk never gave it back to me. It had my tags on it.

B

BK

Today, I experienced an unsettling issue with my car's tire pressure, which was indicated by a warning sign on my dashboard. As a loyal AAA member for over 15 years, my immediate response was to call for assistance. Over the years, I've consistently had commendable experiences with AAA's services, which makes today's situation particularly disheartening and noteworthy. Upon reporting my issue, AAA delegated my case to Preferred Towing. Regrettably, the technician dispatched from this company was not up to the standard I've come to expect. He was curt and dismissive, asserting that there was no visible issue with the tire. Alarmingly, he did not undertake a thorough inspection of all four tires or check for any punctures that could be causing the low pressure. Instead, he arbitrarily chose a tire to inflate, neglecting to measure its air pressure. Later, I was dismayed to discover that he had inflated this tire to a dangerous 58 psi, while the other three tires remained at a standard 30 psi. This negligence could have put my safety, and the safety of others, at serious risk. I'm sharing this experience both as feedback to AAA and as a cautionary note to others in the community. It's crucial to remain informed and vigilant about the services we rely upon.

S

Stephanie Greer

Got a flat tire and scheduled roadside assistance through AAA's website. I was quoted an ETA of 6:15pm by AAA and a short time later received a phone call from Preferred Towing confirming that ETA and stating their driver was on their way. At 6:30pm I called Preferred for an update and was told the driver was finishing up with another customer and it would be another "15 to 20 minutes". Just after 7pm I still hadn't heard anything, called Preferred and was again told the driver was finishing up another job and would be there in "15 to 20 minutes". In the meantime my husband was able to find me and change out the spare in less than a half hour. We left. Finally received a call just after 8pm stating Preferred had arrived. I understand roadside assistance can be difficult and can take a while, but to quote me one hour and show up and almost 3 hours later without so much as a phone call to update me in between is just unprofessional. AAA and Preferred Towing let me down.