O'Reilly Auto Parts CA 91340

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luis moreno

I had a great experience with the associate Shay at O’Reilly Auto Parts. She was friendly knowledgeable and took the time to make sure I got exactly what I needed for my brake job. She answered my questions clearly and didn’t rush the process which I really appreciated. Customer service like this makes a big difference and I’ll definitely be coming back because of it.

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Luis Moreno

Israel at Oreilly Auto Parts provided excellent customer service. He was professional knowledgeable and very helpful throughout my visit. He took the time to answer my questions and made sure I got the right parts without any hassle. Its clear he cares about his customers. Because of Israel my experience was smooth and positive and Ill definitely be returning.

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Cris M

On 12/27/2025 at approximately 5:50 PM, I had an extremely unprofessional and hostile interaction with Assistant Manager Sofie. I brought in a battery that is only one month old and clearly malfunctioning. I had already tested the battery with my own tester, which showed the battery was not in good condition. From the start, Sofie spoke to me in a condescending and confrontational manner, repeatedly raising her voice in front of other customers. She repeatedly interrupted me with statements such as “you’re not listening to me” and “let me finish,” while refusing to listen to any customer input. Her behavior made it clear she believed her word was “law,” regardless of evidence or customer concern. While I was holding my phone in my hand (I was not recording), Sofie stepped closer to me and stated “I don’t care, record me.” This escalation was unnecessary, inappropriate, and made me uncomfortable. Sofie claimed the battery tested “good,” yet failed to provide a legitimate test receipt. Instead, she handed me a handwritten slip that simply said “GOOD.” This directly contradicted my tester’s results. When I questioned this discrepancy, she loudly stated, “I would print the FREAKING receipt if the printer worked.” She repeatedly used “freak” as a substitute for profanity while speaking to me, which was unprofessional, disrespectful, and humiliating. Rather than attempting to resolve the issue or provide proper documentation, Sofie deferred responsibility and instructed me to return when the store manager, Roger, was present on a different day raising serious concerns about her ability to fulfill managerial duties. This interaction reflects poor leadership, lack of de-escalation skills, and unacceptable customer treatment. I am requesting this incident be formally reviewed and addressed. Customers should not be berated, talked down to, or embarrassed for raising legitimate concerns. No employee should be indirectly cussing at customers by using substitutes for profanity…it’s still unprofessional and inappropriate.