O'Reilly Auto Parts CA 95070

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Anita Chawathe

We have been a long time satisfied Customer. However, in very recent years we along with other people didn’t have a good customer service experience. Most of us are now older people so we can’t install lights or wipers as we are aging population. To my surprise the young lady who was waiting on us informed that she the manager & they are not obliged to install these parts. It was like “Take it or leave it.” This attitude was totally unacceptable. Even her tone was very impolite. We had never experienced such behavior at your Store. My past experiences were very positive & uplifting to see the young people working hard to work for Building Retun Business. Far a while we stopped doing business with O’Reilly Auto. I found out from other people that they had a similar experiences. But recently I stopped to change the wipers. This time a young lady came to help me who was totally opposite of my previous experience. She was more than happy to help me with a smile. And her manager also came to give her hand. And before I came to the store a nice young man spoke to me on the phone who promised me for a great service which I definitely received. I think the young lady who helped me is Amanda. I have already reminded my friend’s & families that Good Days are Back @ O’Reilly!!! Hope you do something with that unpleasant personality!!! She doesn’t belong there!!!

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Gary Shamshoian

I just had a very wonderful surprise as I went to buy new lightbulbs at O’Reillys. Angel was incredibly helpful and installed the bulbs for me and cleaned the glass so now I can drive much more safely. This was a total unexpected surprise because I was dreading installing these tiny lightbulbs myself. Made my day, week and month!!!

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Kaung Myat Khant

I had an absolutely fantastic experience at O'Reilly Auto Parts! I went in needing to replace a burnt-out left brake light but had no idea where to even start. That's when Angel, one of the employees, stepped in. Even though I know they aren't supposed to, Angel went above and beyond and helped me replace the light right there in the parking lot. He was incredibly kind, patient, and knowledgeable, making what could have been a confusing task quick and easy. This level of service is truly exceptional. Thank you, Angel and O'Reilly, for the five-star treatment!