R & J Auto Repair OR 97633

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Singh

They tried to overcharge me by an extra $2,500 and then claimed it was a mistake. To make things worse, I brought them the parts myself, yet they replaced additional parts without confirming anything with me. They later claimed they had called “a number” to get approval, but when I asked which number they called, it wasn’t even mine. Instead of taking responsibility for their mistake, they told me it wasn’t their problem. When I gave them a check, they made me wait before handing over my keys until they deposit check at their bank. It was the worst customer service I’ve ever experienced. They charged me $352 for a cooler, even though a cooler of a different brand at AutoZone costs only $51. And on top of everything, the repair took two months. I usually don’t leave reviews, even after bad experiences, because everyone can have an off day. But this was truly the worst experience I’ve had, and they didn’t try to fix anything. Instead, they made me feel like I couldn’t afford the service.

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John Helmiere

I stopped here on a road trip because my car was having trouble and Katie and Wade and everyone was so nice, helpful, honest, and knowledgeable. Highly recommended!

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Jared Pinkerton

Best place ever, after Les Schwab refused to let me use a floor jack to repair a motorcycle tube I ventured back into Merrill and found R&J Auto Repair. They opened their shop to me and I was able to fix the tube in their parking lot using any tools I needed from the shop. Thank you guys, you are the best and saved the day.