Pep Boys Auto Service & Tires CA 90007

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Rey Escobar

Outstanding customer service. The Pep Boys team was professional, friendly, and genuinely helpful from start to finish. They communicated clearly, treated me with respect, and made the entire process efficient and stress-free. It’s refreshing to deal with a shop that values customer experience and runs a tight operation. I’ll be coming back and would confidently recommend them to anyone looking for reliable service

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TM

This place has great service as far as the mechanics but customer service could be improved. I called in at 9am pacific time on Aug 9th and a gentleman said they are full and have no available appointments for the whole upcoming week. When I walked in around 1:30 the same day another older guy clarified that they are not busy today and not fully booked for the rest of the week and that whoever spoke to me wasn’t right. Shady customer service.

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Erik Sanchez

-DO YOURSELF A FAVOR AND STAY AWAY- My car was having powering steering issues so I decided to try and take it some where near my job for convenience. They lured me in with a same day vehicle inspection, which they did do, but it was all down hill after that. Miguel was the employee who did the initial intake on my car and was going to be assigned to me to keep me updated. He said he would call me in a few hours after the vehicle inspection to review what they found. Almost the whole work day passed and no call so I walked over after work and turns out Miguel had already left for the day without communicating anything to me. Now I have to take an expensive Uber back home because I didn't have time to coordinate a ride with someone because I didn't receive any updates. Next day (late morning) Miguel calls me and tells me they need to replace some parts in my car but he can't find the parts anywhere...he'll call me back at the end of the day with an update and cost estimate. Of course he didn't and when I call in he's gone for the day again...Manager, Wendy, says she will review and have Miguel call me the following day... Third day, I get a call from another employee, Jessica, who says Miguel isn't there today so she will be assisting me...she states they had the parts the whole time....and provides me some costs estimates (expensive - over $800 to change some belts, hoses and other little things related to p/s) Regardless, I authorize the work because I need my car back and she promised it would be done by the end of the day....So I call back around 4, three hours before they close, for an update and of course they havent started anything on my car and Jessica says they need to keep it one more day and she "doesn't want to rush the mechanics"....God forbid they try to stay on schedule and honor their promises... Fourth day, I've finally had enough and call them first thing in the morning to tell them not to touch my car anymore (not that they have anyways) and I'll be picking it up to go elsewhere. Tldr: the whole operation is horribly managed - employees dont call you when they claim they will, they give you bullshit, contradicting excuses and lies and they dont work on your car when they say they will. Not to mention expensive. A huge waste of time, energy and money.