ASAP Towing CA 92120

A

Anupa Suguraman

My Honda had starting issues and needed to be towed from my office parking garage to the repair shop. My roadside assistance claim was dispatched to ASAP Towing, and the service was excellent. The tow truck driver, Mayilar, was very friendly, fast, and extremely helpful. He arrived on time, jump-started my car to get it out of the garage, carefully loaded it onto the tow truck, and delivered it to the repair shop quickly. I would highly recommend ASAP Towing and especially recommend Mayilar for his professionalism and great customer service.

A

Alexa Lacy

Stranded on the side of the road with one tire flat. Called and spoke with a kind lady who assured help was on the way in 45 minutes or less. Once they got my card info time just kept going longer. First 45 minutes, then an hour, then an hour and a half, then almost two hours. While I understand being busy, every time I called to check in (30-45 mins between), I was told “20 more minutes” at least three times. Tire shops nearby were closing soon and I almost missed the window to get a new tire so I could go home. Then they charged me $10 a mile. I looked up the distance from where I was to the tire shop and it was 1.5 miles. But the driver bumped it up to 2.2? Feels scammish. Won’t be using this service again.

A

A

My roadside assistance claim was dispatched to this company by my insurance twice and I'm not a fan. The first time (3 weeks ago), they did come on time, but the guy was super standoffish and appeared to be bothered by...his job? He didn't speak a single word to me when giving me a jump and after he left, I called immediately back (couldn't have been more than 3-5 minutes) because my car wouldn't start afterwards. I had no idea I was supposed to wait at least 30 minutes (it was my first time ever needing a jump) before turning my car off. The guy told me he couldn't come back and I had to enter another claim. I called the company and the dispatcher was the one who told me it was recommended I wait--that was good to know after the fact ?. Again, the guy spoke not a single word to me except "pop hood" and "ok, start." Didn't even say thanks or bye. So I called my insurance company and they sent another (better) company. The second time (yesterday), they were supposed to be to me at 11:47. I called around then when I didn't hear anything and they told me another hour. Fine, I guess. Well he didn't get there until 1:30 and there was still no communication about the lateness. Good thing I wasn't actually on the side of the road somewhere in the cold with a dead battery. The same guy arrived with the same rude/annoyed attitude from before. He spoke not a single word again--no apologies for being late or for rudely cutting me off when I was giving him directions. That was fine by me since I knew the drill with regards to the jump. I can't condemn the company as a whole, but that man sucks. I did get my car started, so yay for that, I guess. I'll be cool if I never have to do business with them again.