Hyatt Carmel Highlands CA 93923

B

Bhavana Nelakuditi

We stayed 2 nights at Hyatt Carmel Highlands. Location is right on highway 1 and the views are amazing. Spacious room with balcony overlooking the beautiful coast. Everything in the room is neat and clean. However, the room itself felt a bit dated. It was also confusing to find our room, and we had to carry our luggage ourselves. Unfortunately, our room key didn’t work initially, so we had to go back and forth to the front desk multiple times with our luggage before it was resolved. Assistance with luggage or escort to the room would have been appreciated. Overall, the location and views are excellent, but the service experience could be improved.

S

Solomon Wang

The views from the restaurant are breathtaking. I've come twice and would come again and again. The food is great too. The hotel grounds are beautifully maintained with an impressive plant variety. Watching the sunset from the hot tub was the amazing experience I was hoping for. There was an issue during check-in, but Abel Veloz, the Front Desk Director, personally took the time to listen and understand what happened. He generously comped the room to make things right. That level of ownership and care truly elevated the experience and reflected the standard of a 5-star stay.

V

Vanessa Chen

Before our trip, we were worried that our stay might be disappointing because of some negative reviews. However, everything turned out to be wonderful. The front desk staff was attentive and helpful, the room was clean and recently renovated, and the restaurant (Pacific’s Edge) was amazing, the view was phenomenal, and so was the food! We truly loved everything about our stay. Even though the power went out at night and in the morning due to heavy winds and storms, that was beyond anyone’s control. Highly recommend it, and we will definitely be back!