Emerald Cove Resort CA 92242

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Angela Renteria

It was cheap. There isn't much to do here. We were there new years eve week. The arcade was closed so the kids couldn't enjoy it. The Bing was great. A fun experience for my first time. The new years party had a 12 dollar entrance for members even if you didn't want the food. We tried the food they were serving ahead of time and it was not good so we wanted to opt out. However that was not an option. We were near the restrooms and I'd advise even for the convenience do not stay near them. We smelled poo the whole time we were there. The bathrooms were always smelling like pee. They had an attendant in there almost every day but they didn't always sanitize so it smelled. My sister in law has the time share here and they've said they have been to better places. They need more for family to do. It seems to cater a lot towards old folks.

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Tom Harding

Absolutely zero customer service. Made reservations through RPI with no problem. Since we full-time, We needed to send a bundle of mail etc and another package to meet us there. Weeks ahead I started calling, leaving voice messages, which said they would call me back, also emails. Never got a response. Arrive at the park, they didn't have our reservation. Good thing I had the confirmation printed out. And found out they did not accept packages. Ours got returned. When asked about it they just shrugged. They are just interested in selling lots only. Just simple courtesy and communication would be nice.

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Allan Webb

An absolute GEM! Staff and members are all very nice and the amenities we used (Water view, Grille, Hot Tub(s), Pool(s), Rest Rooms and showers were all very clean and we'll maintained with adequate hot water. Would definitely recommend!