Three Creeks Towing & Off-road Recovery OR 97759

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kathleen penrice

Oh my! This was the best service I have ever received from a towing company. I got my Jeep stuck in the snow up to the differential. After one attempt at digging myself out and putting branches under the wheel, I accepted I did not know what I was doing and did not want to be stuck there after dark. (I probably dug myself in deeper with my efforts.) I called for help, choosing a company that advertised off-road services. Since I had only one bar of service on my phone, the call was not great, but he got my information quickly and said he'd be there in 45 minutes because he had to "gear up." Forty-five minutes later, I saw the flashing lights on his vehicle coming down the slope. (I wish AAA was this good with their time estimates.) I am sorry, but I forgot the man's name, but it started with an M. He was definitely took his own safety as a priority and was fully dressed to get down in the snow. His snow suit was in good condition, reflecting his professionalism. He examined the situation and explained his plan very clearly. After clearing my back wheels some and attaching a thick rope to my tow hitch, he took me to my Jeep, showing and telling me what he needed me to do when he got to his vehicle. This included how to use the walkie talkie he would use to tell me when he was going to pull and stop. It took three pulls, but he got me out. He even understood me when I saw that someone else had turned around, but I felt I could make it. He was friendly. I have experienced MANY tow truck drivers and cannot think of one like him. Since I frequent his service area, I put the bumper sticker he gave me in the Jeep's glove box with the registration and proof of insurance. One final point, his dogs made the adventure even better! They enjoyed their time playing in the snow and I enjoyed watching them.

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Megan Lafferty

I was camping at a dispersed site in the Whychus Scenic Area South of Sisters by myself (Female) when my car wouldn’t start. My car dash said my AWD system needed checked. I called Three Creeks and he said he believed it was my battery and wanted to come to try jumping it before towing to a mechanic. After getting off the phone I remembered I had a battery pack jumper so I found it and checked it. It had a 75% charge. I connected it and was able to start my car. I called Three Creeks back and told him about the battery pack and that my car was started. He was happy for me. He didn’t make me feel stupid. He wasn’t irritated I had wasted his time. He advised me on places to go to get a new battery. As a woman who struggles with people pleasing and has had many negative experiences with male contractors, mechanics, landscapers, etc., I sincerely appreciated how he spoke to me.

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Carl Peterson

Amazing towing experience. I had a vehicle overheat going over the Mckenzie pass on a fairly busy Sunday. Was able to get out, loaded, and headed back to Bend within about an hour. Great customer service, super friendly, and good knowledge of cars to help diagnose what the problem likely was. Wouldn't hesitate to call again if I need a tow.